Taking Care of Your Employees
from Fast Company
Fast Company expert blogger George Dennis has found over the years that taking care of employees has more to do with communicating how much you value their contributions to the team and company. Good pay and benefits notwithstanding, most folks in the workplace want to know that what they do matters and that they're making a difference. More

Customers for Life
from 4 Hoteliers
In today's competitive marketplace, the most successful companies place great value on developing lifetime relationships with their customers and they are aware that their customers are aggressively prospected and their loyalty cannot be taken for granted. More

Revenue Management: Things to Know to Really Maximize Revenues
from eHotelier
The concept of revenue management has been around for quite awhile, with the airline industry first formalizing it with its computerized Yield Management system. The hotel industry, although late in the game, has now made a "revenue management" position as part of its standard staffing. More

Buyers Redefining Dynamic Hotel Pricing
from Hotel Marketing
Travel buyers and hoteliers, fatigued with repeated renegotiations to keep up with constantly falling hotel rates, are exploring dynamic pricing in hotel program negotiations this year, but largely coming to the table with disparate views of what such pricing would entail. More

Five Challenges Social Media Will Bring to Business
from Hotel Marketing
In order for business to transform into something that can function in a less formal, fast moving social space - it will need to do so at scale. Harvard Business lists five issues of the types of growing pains we'll see as this happens. More