PRSM Weekly
Nov. 29, 2010

Increase in shoppers and online sales
The New York Times
More Americans went shopping over the Thanksgiving weekend than ever, and online shopping accounted for the highest percentage of the weekend's sales yet. The average amount spent per person from Thursday to Sunday was about $365, more than a 6 percent increase over last year, according to a survey of about 4,300 Americans by the National Retail Federation.More

PRSM Association offers early registration rate for PRSM2011! National Conference
PRSM has a special rate of $179 for retailers registering for the PRSM2011! National Conference taking place April 3-5 in Nashville. Visit the PRSM2011! National Conference website for more information.


Record number of shoppers poised for Cyber Monday
USA Today
After brisk online sales on Thanksgiving and through the weekend, retailers plan stepped-up Web-only promotions Monday — known as Cyber Monday — for the expected flood of shoppers back at work or their home computers after the holiday. The National Retail Federation says nearly 107 million people will shop online Monday, up from 96.5 million last year. About 90 percent of online retailers will have Cyber Monday promotions Monday vs. about 72 percent in 2007.More

Retail rating system for LEED released
Supermarket News
The U.S. Green Building Council has released a new retail-specific rating system for LEED building certification, the Retail Industry Leaders Association announced. The LEED for Retail rating system was developed with the support of nearly 100 pilot participants, including RILA members' Delhaize America, Best Buy, Target, Staples and REI. The program will enable retailers to better integrate sustainability into their real estate footprint. More

J. Crew agrees to be taken private by 2 companies,
including former parent, for $3 billion

The Associated Press via The Chicago Tribune
Preppy fashion retailer J. Crew Group Inc. agreed to be taken private in a $3 billion deal that would be the second multibillion dollar specialty retail buyout launched in two months. The announcement of an offer from two investment firms — including one that used to own J. Crew — came as the retailer reported that its third-quarter net income fell 14 percent, hurt by weaker women's clothing sales. The company also lowered its guidance for the year.More

Survey released of top 10 retailers for customer service
Los Angeles Times
The National Retail Federation and American Express announced the top 10 retailers for customer service, a list that included a mix of stalwarts like L.L. Bean, JCPenney and Nordstrom along with online juggernauts like and The results, announced by the NRF Foundation — the research and education arm of the NRF & mdash; were generated from surveys of about 9,000 shoppers. According to BIG research, the firm that conducted the surveys, shoppers were asked which retailers provide the best customer service. The survey was conducted Aug. 31-Sept. 8. However, instead of giving us each store's rank, NRF decided to list the top 10 stores in alphabetical order. It will announce the full rankings of the top 10 with a list of 46 total stores that were included in the survey on Jan. 11, during NRF's 100th Annual Convention and Expo. More

Restaurants should expect strong 4Q
Nation's Restaurant News
The fourth quarter is typically a strong time for restaurant sales and restaurant stocks, as consumers dine out for holiday celebrations and investors flood the sector. That trend is likely to continue this year, according to securities analysts who track the industry's largest restaurant stocks. Expectations are set for increased year-over-year sales as well as a continued surge in stock prices, which have gained steadily through 2010.More