SIM Connect
Aug. 8, 2012

IT service management: How are you doing?
How is your IT department performing? How is it serving the organization? How do your IT service management processes and practices influence IT-business alignment and IT agility? What do your non-IT colleagues think about the performance of your IT department? What do they like and don't like?

To find scientific answers to these important questions for you and your organization, researchers at the Kelley School of Business, Indiana University, are conducting a study of the influence of IT service management practices on organizations. If you are a senior IT professional with familiarity of IT service management processes and practices in your organizations, we invite you to participate in a short survey.More

The upside of conflict
Whether they involve project priorities or budget allocations, disagreements are bound to happen in any IT shop. Unfortunately, if they're not addressed in a timely and effective manner, conflicts can lead to poor productivity, employee attrition and lost revenue. But there can be an upside when IT professionals butt heads.More

Why CRM implementation is so political
If CRM systems are just IT systems, why are the projects so political? It's the people, processes and policies that are affected. Here are five warning signs that mudslinging may begin, as well as some tips for reaching across the aisles.More

Choose your own device — the more manageable BYOD
Computerworld (Australia)
Bring your own device certainly involves all kinds of challenges in managing the security, infrastructure and support costs, which can be a burden for CIOs and IT departments. However, BYOD doesn't necessarily have to mean that anything and everything has to be supported in the workplace. Choose your own device (CYOD) means organizations limit the range of hardware they can support where workers choose from a selection of devices that can also be easily replaced if something were to happen to a device.More

Death by promotion
Tech Republic
While you may feel that you're rewarding a high-performing employee by offering a promotion to a management or leadership role, if you don't equip them with the skills to success you're doing the employee and your organization a grave disservice.More

How consumerization gives business an edge
Kraft Foods, a forward-thinking giant when it comes to consumer taste, was anything but when it came to IT. Simply put, the company was mired in the old-school culture of rigid centralized information technology. Not anymore. Bill Snyder explains how Kraft's BYOD success illustrates the major benefits that consumerization can produce.More

IT jobs caught in the middle of IT transformation
Amid the optimism created by increasing efficiencies in business due to strategic and technological nimbleness, there remains the proverbial specter that is haunting both buyers and sellers in the technology industry: Where are all the IT jobs going?More

Forecast for systems administrators: Cloudy
The traditional sysadmin role is changing, thanks to cloud computing and virtualization. Here's how to ensure you have a job in 5 years.More

Does IT really care about big data?
Recent surveys show IT and business unit managers are more worried than eager about big data analytics — but those surveys are probably misleading, according to at least one expert.More

CIOs reject social media for news gathering
Chief information officers are rejecting the role of social media when it comes to consuming comms messaging and industry news, research has found. A survey of more than 250 IT decision-makers revealed that many are shunning the drive towards social networks as a key place for gathering information.More