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Improve donor stewardship with amazing customer service
From Classy
Just as for-profit companies focus on providing an excellent customer experience, donor stewardship should be top of mind for nonprofits. It is up to your nonprofit not only to compel supporters to take action, but to foster ongoing relationships that translate into long term support. This means that you need to create an amazing donor experience that will keep supporters coming back to your organization and mission.
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What you should know about the new .ong and .ngo domains
From Nonprofit Quarterly
On May 6, the entity known as Public Interest Registry (PIR), which administers the .org top-level domain, officially launched the new .ngo and .ong domains, now available to nonprofits internationally. PIR is touting this new offering as the world’s third-largest "generic" top-level domain. Already over 10.5 million .ong and .ngo domain names have been registered by non-governmental organizations, nonprofits and charities around the world. These unique domains could give an organization more trust and credibility online in a space where charity scams are becoming increasingly more common.
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Critics want nonprofit hospitals to account for tax breaks
From The Fresno Bee
It's been a long-running criticism made by health care unions against nonprofit hospitals: They don't give enough in return for their hefty tax breaks. The debate fired up again recently as hundreds of members of the California Nurses Association marched at the state Capitol to promote the union's legislative agenda, including a recent bill to toughen reporting requirements by nonprofit hospitals on how much community benefit they provide to support their tax-exempt status.
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3 sectors where corporate philanthropy could do more in fragile states
From Devex Impact
Philanthropy’s greatest asset might not be cash, it turns out, but flexibility. Private donors, foundations and corporations are expected to mobilize a staggering $20 to $30 trillion by 2030, according to a report by the Johnson Center for Philanthropy, but they have a lot more to offer the international development community than just money.
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Nonprofit CEO: Want to raise the big bucks? Bring out your experts
From Inside Philanthropy
Not long ago, Cynthia Gibson wrote here about the imperative of creating a "culture of philanthropy" if organizations are to maximize their fundraising. The idea is that everyone — including the executive director, staff and board members — should play a role in fundraising for an organization and building engagement with donors in a meaningful way. One nonprofit that's embraced this approach with great success is the National Campaign to Prevent Teen and Unplanned Pregnancy, and so we thought it'd be interesting to talk to its long-time executive director, Sarah Brown.
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TRENDING ARTICLES
Missed our previous issue? See which articles your colleagues read most.

    Study: Nonprofits lose an average of $15,000 a year due to spam filters (From The Chronicle of Philanthropy)
Why have a strategic plan? (By Lou Figueroa)
3 must-follow social media guidelines for nonprofits (From Classy)
After much criticism, NFL's league office drops tax-exempt status (From The New York Times)
Study: Online revenue surges 13 percent for nonprofits (From The Chronicle of Philanthropy)

Don't be left behind. Click here to see what else you missed.


Why female CEOs thrive in nonprofits
From Forbes
Will we have fewer female CEOs in the future? That is what a new study by the talent management firm Saba and WorkplaceTrends.com suggests. It found that people who identified as female and/or as a millennial lagged behind those who identified as male and/or a generation Xer in their aspiration to be a CEO.
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Confronting bad perceptions of nonprofits is part of your job
From Nonprofit Quarterly
In light of President Barack Obama's concerns about erroneous stereotypes in the press about poor people, another category of erroneous stereotypes comprises those inflicted on nonprofits. Fox News and others may decry poor people as "moochers," but nonprofits often don't fare all that much better in the public's perception. Some people are taking to the print media to correct the consistent misapprehensions of nonprofits foisted on the public.
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Feeling trapped on a board
By Robert C. Harris
He was excited to be a new director on the association's board of directors. By his second meeting, he was feeling trapped in an unpleasant three-year commitment. This scenario happens too often. While associations seek leaders, the culture of the board may not be so welcoming. A board set in its ways, or without the principles of engagement and transparency, will be a hurdle for new volunteers. The following disappointments have been voiced by volunteers. They represent the frustrations of new board members.
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How to turn donors into fundraisers
From NonProfit Marketing Blog
Want to add new donors and more donations to your fundraising results this year? One of the best ways to expand your reach and attract new supporters is by tapping into the networks of your existing supporters with a social fundraising campaign. So, how do you do it? How do you inspire donors to create personalized fundraising campaigns and raise money on your behalf? Here are 11 tips for turning donors into fundraisers.
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How competent are nonprofit boards in strategic planning?
From The Huffington Post
"Unfortunately, boards of directors have no clear model to follow when it comes to developing the strategic roles that is best suited to the (organization) they oversee. More importantly, the board must play a role that matches the strategic needs of the (nonprofit) and the state of its (mission's) sector." For both nonprofits and for-profits, the strategic plan needs to be updated or revised every three to five years in a 21st century environment.
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