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Home   Membership   SuperZoo   America's Family Pet Expo Mar. 19, 2013
Raise your retail associates' conversion rate
Retail Customer Experience    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Brick and mortar retail stores face the daunting challenge of getting their retail associates to convert customers who are lookers into ones who are buyers. Fortunately, the brick and mortar retailer has one significant advantage, the customers are actually standing in front of her or his employees and not just remotely connected via the Internet. To make the most of this advantage, a retailer must use a variety of techniques in retail sales training to raise the conversion rate of their retail associates. More

The ideal praise-to-criticism ratio
Bloomberg    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Which is more effective in improving team performance: Using positive feedback to let people know when they're doing well, or offering constructive comments to help them when they're off track? New research suggests that this is a trick question. The answer, as one might intuitively expect, is that both are important. But the real question is — in what proportion? More

Things your employees think about you (but never say)
Inc.    Share    Share on FacebookTwitterShare on LinkedinE-mail article
You have an open door policy, so of course your employees come to you and tell you everything that bothers them, and you work together to fix it. All in all, it's a blissful place to work. So why is your turnover through the roof? Because open door policy or not, it's highly unlikely that your employees are telling you everything you need to know. Here are 7 things that your employees may be thinking, and what you should do about it. More

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AAHA: Wellness follow-ups could add $350 million to veterinary coffers
Veterinary Practice News    Share    Share on FacebookTwitterShare on LinkedinE-mail article
The average U.S. veterinary hospital is leaving $40,000 annually on the table in preventative care revenue by simply not booking follow-up visits when owners and their pets initially come in, the American Animal Hospital Association reported in Phoenix. The State of the Industry report is given annually at the AAHA Annual Conference and is based on data from earlier surveys and interviews conducted by the Lakewood, Colo.-based association and Westbrook, Maine-based Idexx Laboratories Inc., a purveyor of diagnostic technology and service. More

Non-surgical option for neutering dogs could have full FDA approval by mid-2013, may significantly address pet overpopulation    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Animal rescues and humane societies are inundated with dogs and cats who need permanent homes. Although the numbers of those waiting to be adopted are not limited to young animals, the litters of puppies and kittens that are seen are certainly a stark reminder of how much work needs to be done when it comes to getting pet populations under control. A new frontier of pet sterilization — the non-surgical route — just might get people to rethink the issue. More

Illinois legislators consider puppy 'lemon law'
NWI Times    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Illinoisans who buy a dog or cat that turns out to be seriously ill would have a new legal remedy under a proposal being considered by state legislators. State Sen. Dan Kotowski, D-Park Ridge, is fine-tuning a proposal commonly called a "puppy lemon law." At least 20 states have such laws, which generally outline legal remedies new pet owners have when they discover the animal they just bought was already seriously ill at the time of purchase. More

Accidental pet poisonings on the rise
WJXT-TV    Share    Share on FacebookTwitterShare on LinkedinE-mail article
The American Society for the Prevention of Cruelty to Animals, ASPCA, says its animal poison control center took more than 180,000 calls last year about pets getting into poisonous substances, with prescription medicines for humans accounting for the majority of the calls. "When people take their pills, they drop them on the floor, that little dog is just right there to scoop it up. So heart medications are number one. Also we have a very high number of animals eating things like antidepressants and ADHD medications," said Tina Wismer, DVM, DABVT, DABT, with ASPCA Poison Control Center. More

IAHAIO: Pets are good for us
Chicago Now    Share    Share on FacebookTwitterShare on LinkedinE-mail article
The magic solution for good health has four legs and a tail. It turns out that sharing your life with a pet is good for you. "We know that there are positive neurochemical changes that occur by merely walking down the street and seeing a dog," says Rebecca Johnson, president of the International Association of Human-Animal Interaction Organizations (IAHAIO), the umbrella organization for over 40 associations and many individual scientists who are doing the research to better understand human/animal relationships. More

Survey reveals 55 percent of dogs, cats are obese
Pet Product News    Share    Share on FacebookTwitterShare on LinkedinE-mail article
As Americans stretch the limits of their collective elastic waistbands, their pets aren't far behind, according to findings from the sixth annual National Pet Obesity Awareness Day Survey, released today by the Association for Pet Obesity Prevention (APOP). The survey — with data from 121 veterinary clinics in 36 states covering 1,485 dogs and 450 cats — was conducted in October and December of last year. More

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