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How criticizing in private undermines your team
Harvard Business Review Blog Network    Share    Share on FacebookTwitterShare on LinkedinE-mail article
If you're like most leaders, you believe in the adage "praise in public and criticize in private." So when a team member does something that negatively affects the team, you usually talk to the team member in private. But this can be a dangerous adage to follow because it significantly reduces accountability, the quality of team decisions, and your team's ability to manage itself. As Richard Hackman said reflecting on his research, "[T]he most powerful thing a leader can do to foster effective collaboration is to create conditions that help members competently manage themselves." Here's why criticizing in private undermines your team, and what you can do to build a smarter team starting today. More



Pet ownership up among singles
Pet Product News    Share    Share on FacebookTwitterShare on LinkedinE-mail article
While families make up the majority of U.S. pet owners, the ownership gap between them and single adults has significantly narrowed over the last five years, the American Veterinary Medical Association reported. The number of single adults with pets grew by 16.6 percent, from 46.9 percent to 54.7 percent, from 2006 to 2011, the AVMA stated. During the same period, families with pets grew by just 1.37 percent, from 65.5 percent to 66.4 percent. More

10 perks your small business can afford
Inc.    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Because small businesses can't offer it all like the big players, they often think that it's too expensive to offer anything that isn't required by law. But here are 10 small businesses that offer perks that are doable for many small businesses — and make them more attractive to current and prospective employees. More

Tall One-Touch Pet Gate


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US Reps. Schrader, Yoho establish Veterinary Medicine Caucus
Veterinary Practice News    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Fellow veterinarians and congressmen Kurt Schrader, DVM, and Ted Yoho, DVM, have formed the Veterinary Medicine Caucus, the first such group in the 224-year history of the U.S. House of Representatives. Reps. Schrader and Yoho invited the other 433 House members to join the caucus, saying the bipartisan aim is to "increase awareness of the importance of veterinary medicine on research, public health, animal health and welfare, food safety and our overall economy." The caucus also will draft legislation and conduct briefings and hearings. More

This is the most popular customer service question ever
Retail Customer Experience    Share    Share on FacebookTwitterShare on LinkedinE-mail article
"How should I compensate a customer for a service or product failure?" This is one of the most common, popular, and emotionally fraught question in retail. The answer is: It depends. And that variability, in fact, is what's most important. Customers have diverse values and preferences—so your people who placate disgruntled customers need to be given enormous discretion. Still, there are principles that almost always apply. More

How to create your content marketing game plan
Small Business Trends    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Quality content is of the highest importance when you're developing filler for your Internet spaces. It not only makes your informational outlets more credible to users, it also means Google and other search engines will rank your site higher than others based on the quality of the content offered. Essentially, online marketing and content marketing go hand in hand. The content marketing plan below is a great checklist for developing a quality base of online content. More

Dog gets stem cell injection for arthritis
The Associated Press via USA Today    Share    Share on FacebookTwitterShare on LinkedinE-mail article
A 12-year-old yellow Labrador retriever named Jake is recovering as his family waits to see if a stem cell injection will regenerate his limbs and help him romp again without pain. Jake underwent surgery Tuesday at the Stanley Veterinary Clinic in Overland Park, where fat was removed from his body then injected into his joints. "It's amazing," said veterinarian Les E. Pelfrey, who conducted the procedure. "A few weeks later, these guys are running up and down." More

Tips for leading successful change
Entrepreneur    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Many times in your career as an entrepreneur, you'll need to make a bold change in your small business or startup. You'll enter new markets, overhaul product lines, or step up your customer service game. When you succeed, you'll do so against enormous odds. More than half of business's change initiatives fail, according to research by Greg Shea, an adjunct professor at University of Pennsylvania’s Wharton School: Change needs to be designed with human behavior in mind. "People generally behave in a way that makes sense to them," Shea says. "They adapt to the environment they're in." If the environment doesn't change, neither do they. More
 


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