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Home   Membership   SuperZoo   America's Family Pet Expo    PetSource.org Aug. 24, 2010
 
 
 
Customer service isn't dead
Bloomberg Businessweek    Share   Share on FacebookTwitterShare on LinkedinE-mail article
As the Internet becomes more and more prevalent in our everyday lives, customer service should be top-of-mind in every transaction. Brick and mortar stores continue to thrive exactly because they offer personal customer service. Just because humans are interacting more than ever from behind their computers does not mean that companies should give up the intimacy of live customer support representatives. Never underestimate the importance of a personal touch when dealing with your customers — from simply calling them by name to offering a birthday greeting, there's nothing more essential than making your customers feel important. More

CritterTrail
CritterTrail© habitats are designed for the health, security and comfort needs of your hamster or gerbil. Innovative features encourage interaction between owners and their pets. CritterTrail© is the only brand with Super Protect® antimicrobial technology built-in to ensure a cleaner environment. Expandable Fun-nels® and connectable accessories encourage activity and exercise. More Info more


FourSquare for small business: A primer
Entrepreneur    Share    Share on FacebookTwitterShare on LinkedinE-mail article
This has got to be about the last thing small-business owners need: a game where customers use their smartphones to "check in" at your business when they're nearby and post their thoughts about your offerings. And whoever checks in the most is crowned "mayor" of your shop. Though it sounds like a particularly bizarre detour on the high-tech highway, consider this: 140 million smartphones — each capable of generating remarkably accurate positions — will be roaming North America, and your business, as soon as 2014. More

Smartphones look to replace plastic as payment
Retail Customer Experience    Share    Share on FacebookTwitterShare on LinkedinE-mail article
So the gas-powered car killed the horse and buggy as a mode of transportation (excluding the Amish). Video apparently killed the radio star. So what's next to go? According to a Bloomberg report, plastic credit and debit cards may be doomed by smartphones. More

WildSideSalmon anounces expansion in New Zealand & USA

FDA approved facilities will produce the NEW line of WildSide treats including Kangaroo, Lamb and Salmon. All the treats are RAW, Grain Free and 100% Natural.
MORE


SuperZoo 2010 sold out
WPA    Share    Share on FacebookTwitterShare on LinkedinE-mail article
SuperZoo 2010 sold out, added booth spaces and then sold out again. This year's show boasts more than 665 exhibitors; over 250 of those are new to SuperZoo this year, buying out over 1200 booth spaces. These record setting numbers were met well in front of the show, offering a powerful tradeshow floor dynamic to attendees and exhibitors alike. In addition to this promising news, attendee numbers are also tracking ahead of previous years and is on a record breaking trend. Plus, SuperZoo University has an expanded educational program encompassing ground breaking seminars in the tech field as well as an innovative segment of the show called The Club. The stage is set for a must-attend show on Sept. 14-16 at the Mandalay Bay in Las Vegas. More

SuperZoo University
http://www.superzoouniversity.org    Share    Share on FacebookTwitterShare on LinkedinE-mail article
The industry's premier education program is open for 2010 registration, with 30+ sessions focusing on the relevant topics and timely issues you care about most. Focused, topical coursework is presented in five targeted tracks: Sales, Marketing, Staff Development & Management, Animal Wellness and Technology/Internet. Expert tips, experiences and strategies from renowned speakers, business leaders, and animal wellness experts. One-of-a-kind networking opportunities allow you to share ideas and increase your knowledge. Sign up for SuperZoo University's seminars today to make sure you get the first-hand ideas, inspiration and advice to increase your knowledge, generate excitement in your store and send your profits soaring. SuperZoo University takes place at SuperZoo, Sept. 14-16 at the Mandalay Bay in Las Vegas. More



Memphis City Council considering multiple spay/neuter requirements
PIJAC    Share    Share on FacebookTwitterShare on LinkedinE-mail article
The Memphis City Council is considering an amendment to the city's Animal and Fowl chapter of the Code of Ordinances to require mandatory spay/neuter of cats over the age of 6 months and dogs that weigh 30 pounds or more. Spay/neuter requirements have also been proposed for dogs declared dangerous/vicious and dogs normally tethered for two hours or more. The ordinance passed out of the Public Services and Neighborhoods Committee on Aug. 10, 2010 and is expected to be voted on by the full Council at its Sept. 28, 2010 meeting. More

Exotic fish on Australian import hit list
The Fraser Coast Chronicle    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Exotic fish are a source of fascination in many Fraser Coast homes and businesses but they could be a rare sight if new regulations are enforced restricting the importation of the scaly creatures. The majority of exotic fish species found in pet and aquarium shops are bred overseas but a report from Biosecurity Australia could bring the industry to the ground. More

PetSmart may unleash more upside
Barron's    Share    Share on FacebookTwitterShare on LinkedinE-mail article
PetSmart is acting like an investor's best friend. The nation's largest pet-supply chain has reported a greater-than-expected 24 percent rise in fiscal second-quarter profits and raised its full-year forecast. More
 
 
WPA Pet Industry Briefs
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