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20 ideas worth stealing STORES Magazine Share    
Jan. 12, 2010 issue: If imitation is the sincerest form of flattery; it's also proven to be an effective business survival tool. We're not recommending that you steal these ideas outright. Instead, we hope to inspire, to start a conversation and to encourage some brainstorming. Start with the concept, shake it, turn it upside down and see what you come up with: Chances are you have the potential to make a great idea even better. Consider the following a retail survival kit for 2010. More
Protecting your company's good name Bloomberg Businessweek Share
Jan. 12, 2010 issue: While most people believe it was an iceberg that caused the Titanic to sink, recent research tells us that in fact, it was a series of bad decisions by the shipbuilder. These decisions led to substandard parts failing when the Titanic hit the iceberg, resulting in the ship's demise. Today, companies have robust risk prevention systems to avoid these kinds of corporate "shipwrecks," but unfortunately, most managers and employees don't follow them. Most managers think that "quality" is the job of the Quality department at their companies. But they are wrong. More Ten marketing trends for 2010 Entrepreneur Share
Jan. 26, 2010 issue: With economic, cultural, political and environmental events, as well as the advances in technology and the global online conversation in mind, following are 10 trends that affect all areas of marketing, from advertising to branding and everything in between, and will shape marketing strategy throughout 2010 and beyond. More
How to handle customer abuse, mate! BNET Share
Feb. 2, 2010 issue: What to do when a customer tries to bully you into a discount? A reader from Australia says some customers are complaining to excess — with abusive and vulgar language — all for the real aim of just getting more than they are paying for. More Where to get a small business loan Entrepreneur Share
March 23, 2010 issue: If you want to expand your business, you're going to need some cash. Money still isn't falling off trees for small businesses, and the lending seas can be a challenge to navigate. Although you need funding, you want to make sure your deal is better than the one offered by the neighborhood loan shark. Money might be available thanks to stimulus spending, but that doesn't mean it's easy to get. More
Say goodbye to the cash register Inc. Share
May 18, 2010 issue: Whether you are at a trade show, a street fair, a sporting event, or just on the road, it has gotten a lot easier to make a credit card sale. Thanks to a host of new applications, businesses can process credit cards without using dedicated wireless devices or clunky terminals, which can cost anywhere from $200 to $2,000. All you need is your cell phone. More The end of management or just a different style? BNET Share
Aug. 31, 2010 issue: The Wall Street Journal ran an article last week that declared "the End of Management" as we know it. Depending on who your managers have been over the years this might sound like a good thing, but what exactly did Alan Murray mean when he said it? Basically, his contention was that management as we knew it for most of the 20th Century no longer applies to the way we work today. What was that model? More
Customer service: How one associate can make all the difference Retail's BIG Blog Share
Sept. 7, 2010 issue: During his opening remarks, NRF Chief Information Officer Dave Hogan walked through current economic and political issues, retail opportunities on the horizon, and how IT executives could play a role in the economic recovery. He ended his short remarks with one of the most poignant videos, a true story of how one retail associate — a grocery store bagger named Johnny, who has Down Syndrome — took it upon himself to find a new way to reach out to customers, and completely revolutionized a store. If you think one sales associate can't make a difference, take five minutes and watch this. More Richard Branson: Secrets to business success Entrepreneur Share
Sept. 14, 2010 issue: I am often asked if I have found a secret — or at least a consistent answer — to successfully building businesses over my career. So I've spent some time thinking about what characterizes so many of Virgin's successful ventures and, importantly, what went wrong when we did not get it right. Reflecting across 40 years I have come up with five "secrets." More 10 things that good bosses do BNET Share
Oct. 26, 2010 issue: Bosses aren't usually aware that they are bad bosses. The fact is that nobody wants to believe they're the problem. Nevertheless, there's a bell curve for all things involving people, which means there are few really bad bosses, few really good bosses, and most fall somewhere in the middle. So if you really want to up your management game, maybe even vault into the executive or ownership ranks someday, you'd better start doing at least a few of these 10 things that good bosses do. More
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