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Study: Skin condition linked with gum disease
InteliHealth News Service via Inside Dentistry
A small study has found that people with psoriasis are more likely to have gum disease than people who don't have this skin condition. The authors say that the link between psoriasis and gum disease is not surprising. Both diseases cause increases in certain types of immune system cells and proteins. They suggest that people with psoriasis may be at increased risk for gum disease. They also suggest the reverse: that people with gum disease may be at increased risk for psoriasis.
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9 ways to improve your dental practice's customer service skills
Dental Practice Management
When did we decide that our patients are no longer customers? Are customer service skills dying in the dental field? Regardless of the field in which you work, good customer service is a must. Customers pay for services that they receive and intend to receive, correct? Patients themselves are paying customers, right? So, it makes sense that they deserve good service as well. We need to understand that patients have many choices for their dental purchases these days and that you can be out of business in less than 90 days. This means that your job must revolve around providing excellent customer service.
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Is snus a safer form of tobacco? FDA not convinced
By Denise A. Valenti
It's not quite like snuff, not quite like smokeless tobacco and quite different from cigarettes. It's called snus, a pulverized moist form of tobacco containing nicotine that is held under the upper lip. Proponents of snus are pushing for a lift on the restrictions and warnings that are generally required for tobacco products. They are also requesting classification as a modified tobacco risk product. The Federal Drug Administration's eight-member Tobacco Products Scientific Advisory Committee recently held hearings on the products.
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Eye safety in dentistry
DentistryIQ
The objective of this article is to express an experimental, work-supported opinion of its authors regarding the inadequacy of the current dental mask and eyewear combination for protecting dental providers. The various types and sources of dental practice eye occupational hazards and the possible entry routes of dental debris toward the practitioner's eyes are discussed. Experimental work investigating the shortcomings of the current dental mask and eyewear combination for protecting the dental provider's eyes are presented.
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Sticky situations: What to do about the dentist's meddling wife?
Dental Practice Management
The doctor has a great rapport with his team. They feel like they're part of his family. As a team, they laugh together and he really helps them feel excited about the dentistry they do and why they do it. They come together around a vision that says they are there to serve their patients, create an environment of serenity, and provide the best dentistry possible. And then... Mrs. Doctor shows up. She looks over the financials, mutters under her breath that production is down and collections are worse. She moves patient blocks on the schedule. She orders the staff about and suggests that certain supply orders could be sent back because the office can't afford them right now.
What can be done in this situation?

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Mouth, as well as gut, could hold key to liver disease flare-ups
Virginia Commonwealth University via ScienceDaily
In a recent study, researchers predicted which cirrhosis patients would suffer inflammations and require hospitalization by analyzing their saliva, revealing a new target for research into a disease that accounts for more than 30,000 deaths in the United States each year.
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Communication in the dental practice? It's overrated, right?
Dental Practice Management
Confirming appointments, reviewing treatment plans, and discussing financial options are great ways to communicate with our patients. Is it really necessary to take it any further than that? It's not like we're trying to make friends with them, right? Why would we want to do that? We already have enough friends. Patients might start coming around and calling us more often if we started building relationships with them. Who has time for that?
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E-cigarette use triples among middle and high school students in just 1 year
Inside Dentistry
In 2014, the products most commonly used by high school students were e-cigarettes, hookah, cigarettes, cigars, smokeless tobacco, snus and pipes. Use of multiple tobacco products was common; nearly half of all middle and high school students who were current tobacco users used two or more types of tobacco products. The FDA is currently finalizing the rule to bring additional tobacco products such as e-cigarettes, hookahs and some or all cigars under that same authority. Several states have passed laws establishing a minimum age for purchase of e-cigarettes or extending smoke-free laws to include e-cigarettes, both of which could help further prevent youth use and initiation.
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The importance of hand washing in the dental practice
Dental Practice Management
Believe it or not, there are some roadblocks to hand hygiene. Although the whole hand washing concept has been around since 1822 when a French pharmacist used liquid chloride solutions as a disinfectant, the CDC had written guidelines to proper hand washing back in 1975, long before AIDS became a concern. Compliance seems to be a factor. Several hospitals used secret shoppers to assess and monitor hand washing among hospital staff workers.
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Rampant staff cell phone use concerns staff member
Dentistry IQ
Question: I am concerned about cell phone use in the office. The doctor who owns the practice is on his phone continuously, and it never leaves his side. I've noticed him discreetly checking who's called or texted him while he's working on a patient. Also, the assistants get too many texts and will leave the office in the middle of the day. I find all of this very rude. Do you think I'm wrong?
Bridget Fay, Senior Consultant of Odyssey Management, Inc. answers in the following article.

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How a perpetually late dentist can get back on time
Dental Practice Management
Dr. Drax loves talking to his patients. In fact, he thinks this is the reason for his success and why he gets so many word-of-mouth referrals. The team agrees that he is personable and charming with his patients... but also that he is not too considerate of his team because they have to schedule around him. It is especially hard on Ling, the hygienist, who is stuck in the room while the dentist chats about skiing and restoring his old muscle cars. Ling is always running late as well because the doctor can't stop socializing. The following article offers some advice for this sticky situation.
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Why women don't get along in dental practices
Dental Practice Management
Women are wired differently than men are. There is this part of us called "emotion" that most men seem not to have. We are passionate about the world in which we live. We want things done the right way. This can cause tensions within a dental practice, especially when many women are working together.
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TRENDING ARTICLES
Missed last week's issue? See which articles your colleagues read most.

    The 12 weirdest things a coworker has ever done inside a dental practice (Dental Practice Management)
Hand hygiene compliance in the dental setting (Inside Dentistry)
How to handle team members who have a verbal confrontation (Dental Practice Management)

Don't be left behind. Click here to see what else you missed.
 


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Colby Horton, Vice President of Publishing, 469.420.2601
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Yvette Craig, Senior Content Editor, 469.420.2641  
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