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Broken appointments. Whose fault are they?
Straine Practice Tip
It's easy to blame the patient for broken appointments. But stop and think about it. What precedes the patient's decision to cancel an appointment, or even worse, simply not show for the appointment? Be honest, haven't you broken an appointment sometime in your life? Why?
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I am a survivor
Yvonne Evans, RDA, BS, Tennessee Secretary
I AM a Survivor … I WILL Achieve my Fellowship … PERIOD! Life has a way of throwing roadblocks in your path. The decision of how to overcome those roadblocks determines who and what you are made of. When I completed my application for the American Dental Assistants Association Fellowship, I was fired up and inspired by witnessing my first Convocation in New Orleans. It's like anything else in life. Those who are good at their job make it look easy. When you work for a doctor who loves what they do, every procedure looks easy. When paired with a seasoned lead dental assistant to train under, who can anticipate the doctor’s next instrument, and comfort a frightened patient, you wonder if you can ever be that comfortable and that good.
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How to help your patients overcome dental phobia
Dentistry IQ
Every dentist experiences this on an almost daily basis – the terrified patient who cannot relax, no matter how well you explain that you're not in the torture business. It's a problem that knows no borders. Researchers in Jaipur, India, studied the fear and annoyance that the sound of dental drills causes in patients. A study of Brazilian women tied their anxiety level to socioeconomic factors. Dentists in Turkey, Singapore, and the U.K. have all tried to determine what clothing will be most comforting to their pediatric patients. So how can we best soothe nervous patients?
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5 common patient objections: Going from 'no' to 'yes'
Dental Practice Management
The great Zig Ziglar said, "Every sale has five basic obstacles: no need, no money, no hurry, no desire, and no trust." In dental practices, we hear these objections from patients daily. The strength of your practice success will lie in the entire team's abilities to overcome these objections and help the patients to move forward with their oral health care recommendations.
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Dental patients are like 5-month-olds: Lessons in great customer service
Dentistry IQ
The best way to make patients feel like they're important and receiving sufficient attention is to be proactive about it. Tell them that they're important to you and that you appreciate their business. Ask about how to make their experience the best it can be, and ask what is most important to them.
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Employee wants raise or she'll quit! Should manager give it to her?
Dentistry IQ
QUESTION: I'm the manager of a group practice. A team member has demanded a raise and wants a response within one week or she'll leave. What should we do?
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Top 10 tips for tattoos and piercings in the dental practice
Dental Practice Management
When it comes to employees' self-expresion, set your policies now to avoid trouble later. A recent Harris International Poll revealed that 21 percent of adults in the United States have tattoos. That figure includes 38 percent of 30-somethings and 27 percent of 40-49-year-olds. Piercings (other than earrings) are also becoming much more commonplace as 25 percent of 30-somethings have a piercing somewhere other than their earlobes according to the Pew Research Center.
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Breaking the patterns that lead to burnout
RDH
Burnout is a state of emotional, mental, and physical exhaustion caused by excessive and prolonged stress. It may occur when your sense of control is undermined or limited, and you do not feel you have a voice in what's going on around you. Are your core values and those of the dental practice disconnected? Have you received a raise recently, or do you feel undercompensated for all the tasks required of you?
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Lead in teeth can tell a body's tale, study finds
ScienceDaily
Your teeth can tell stories about you, and not just that you always forget to floss. The discovery could help police solve cold cases, an investigator has said. For instance, if an unidentified decomposed body is found, testing the lead in the teeth could immediately help focus the investigation on a certain geographic area. That way, law enforcement can avoid wasting resources checking for missing persons in the wrong places.
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Only 1 in 10 smokers who visited a dentist received advice to quit
Medical News Today
Researchers found that half of current smokers reported receiving advice to quit smoking from any HCP, but only 1 in 10 smokers who visited a dentist received advice to quit. Receipt of advice was associated with sex, age, race, marital status, region, type of health insurance, quit attempts in the previous 12 months, and extent of tobacco use.
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Viewing dentistry in a new light
Medical Xpress
Dental X-rays expose patients to radiation, require time to process, and can only "see" a limited amount inside the mouth. Now new optical techniques developed by University of California, San Francisco's Daniel Fried, Ph.D., use light to take instantaneous digital images that can provide a better picture of our teeth and could one day zap cavities with pinpoint precision.
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Bariatric surgery may have negative impact on oral health
Dental Tribune
Bariatric surgery benefits patients who exceed a certain body mass index. While these procedures may improve systemic conditions in obese patients, they may negatively affect their oral health, a new study from Brazil has found.

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5 states share ADA technology
American Dental Association
"Change is good" is how one state dental association member service director described its venture into Aptify, a new software that will replace outdated systems formerly used for membership records and other functions.

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Drinking coffee accelerates orthodontic tooth movement
Inside Dentistry
Caffeine, the kernel component of coffee, has been shown to affect bone metabolism through regulation of osteoclast, osteoblast, and calcium balance. This study aimed to investigate the effects of drinking coffee on orthodontic tooth movement.

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Oral wellness can help save money
News-Medical.net
The study found that treating gum disease was associated with statistically significant decreases in annual medical costs of 40.2 percent, or $2,840 per year in patients with diabetes; 40.9 percent, or $5,681 for those with cerebral vascular disease; 10.7 percent, or $1,090 for those with coronary artery disease; and 73.7 percent, or $2,433 for those who became pregnant. Additionally, hospital admissions decreased by 39.4 percent, 21.2 percent, and 28.6 percent in patients with type 2 diabetes, cerebral vascular (stroke), and coronary artery (heart) disease, respectively.
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Blood test could predict oral cancer recurrence
Live Science
A new blood and saliva test that looks for traces of the human papillomavirus (HPV) can predict whether some people with oral cancers will have their cancer come back, early research suggests. It helps to know as soon as possible that cancer has returned, because tumors that are caught early are easier to treat.
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TRENDING ARTICLES
Missed last week's issue? See which articles your colleagues read most.

    Dental industry survey reveals disparity in dental assistant salaries — with infographic (Dentistry IQ)
A true story: Exposed needles and exposed eyes changes a dental patient's sight forever (Support Clean Dentistry blog)
10 reasons why you should consider becoming a certified dental marketing assistant (Dentistry IQ)

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Colby Horton, Vice President of Publishing, 469.420.2601
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