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A day in the life of a dental assistant: The Princess and the Pea
"Good morning April!" "Hello Helen the hygienist!" I then approach the financial coordinator, who mutters a barely audible, "Good morning. Anyone seen Doc yet? It's time for the morning huddle." The rest of the team points out that the doctor is habitually late, and they normally start the huddle without him. While reviewing the day's schedule, one patient's name gives me an uneasy feeling. Why? She has princess and the pea syndrome. "I'm not numb enough." "My neck hurts, I need a pillow." "Can you prop up my feet?" What makes it worse is she is our first patient of the day, so now we'll probably run behind all day. And speaking of running behind, the doctor finally shows up.
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Gloves are not enough. Why hand washing is essential
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"Can I ask you a favor? Would you please wash your hands?" It does not sound like a question that would insight irritation, annoyance or even anger, but I have found this question can unnerve even the most professional health care provider.
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The pain of broken appointments
These days most people — including your patients — are busier than ever with the technology-enabled 24-hour workday, and schedules packed with family and other commitments. This dynamic only further exacerbates one of the biggest challenges dentists have always had: patients making last minute cancellations or missing appointments. What patients may not realize is that broken and missed appointments represent one of the highest costs that dental practices suffer.
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9 mistakes dental assistants can avoid
Going to the dentist is common for most people, and takes place twice a year for the average person. There are also those people who visit the dentist for tooth removal from tooth decay, or those getting braces to straighten out their teeth. Regardless of why a patient is seeing the dentist, the dentist or dental assistants might make mistakes. These can be avoided if the team members are properly educated.
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What makes dental staff stay?
DentalPost Blog
Staff stability is not only important in maintaining long-term relationships between yourl team and the patients they serve, but also profoundly impacts office overhead. Clearly, constant turnover, loss of efficiency, and the need for training add substantially to the cost of doing business.
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How 1 top DSO turns phone calls into patients
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The phone is often the first point of contact between your practices and potential patients. Learning to "own the phone" can make a drastic difference in the success of your business. Your team's ability to "own the phone" can mean calls converted to patients or missed opportunities for your practices. But with a few small adjustments to your team's phone skills, you can turn more potential patients into productive patients.
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We all make mistakes! Own up to yours and fix them for the benefit of your dental practice
I’ll be honest; my quirk is that I have a poor memory. I have to write down everything. I have this notebook that helps me keep track of every single process I learned when I was oriented at my new dental practice. So I recently referred to my trusty notebook, yet still made an embarrassing error. Fortunately it wasn’t a life or death error, or a financial one. I simply made a human error, like we all tend to do. But I took responsibility, and I took steps to correct my error. If we all would learn to do this, it would make the working environment of our dental offices so much more pleasant.
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Missed last week's issue? See which articles your colleagues read most.

    Taking the law into your own hands! (Mary Beth Sojka, CDA, RDA, ADAA Chair, Council on Legislation)
3 ways to help keep your dental staff happy (Dental Practice Management)
The second-most important question you can ask a new dental patient (Dental Practice Management)

Don't be left behind. Click here to see what else you missed.

ADAA Online 24/7

Colby Horton, Vice President of Publishing, 469.420.2601
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Yvette Craig, Senior Content Editor, 469.420.2641  
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