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Law lists. Collection agencies. Attorneys. Most everyone in collections wants to improve their businesses without expending a huge amount of money and time. I've found that my best source for marketing and management ideas is ... my clients. Here are four tips you might follow to better retain clients, grow your relationship with your clients, and find new ones:
  • Survey your clients. Sit down and speak candidly with them. What do they like/dislike about your business? Are there more services you can provide to them?
  • Know your clients. What are their challenges, opportunities, concerns? Read the same publications and visit the same websites that your clients do. Join relevant trade organizations.
  • Visit your clients. At home or work. This shows that you value their time and gives you other opportunities to learn more about them.
  • Service your clients. Good service is the key to maintaining clients and getting them to recommend you to others.
Thomas W. Hamilton

 Industry News

After the judgement
By Daniel Spilotro, Spilotro Law Group, LLC
It is often said that getting a judgment is half the battle. Collecting a judgment is the other half. Of the two, collecting the judgment is the more difficult aspect. Enforcing a judgment can require a light or heavy hand. It all depends upon the debtor's cooperation or lack thereof.
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Confession of judgment clauses are the fast-track to enforceability
Weltman, Weinberg & Reis Co., LPA
Generally, when a party defaults upon a contract, you can be assured of a lengthy and costly battle in court to enforce your rights. However, a minority of states permit contractual mechanisms to bypass the litigation process and obtain a quick judgment. These contractual mechanisms are called confession of judgment clauses and, if properly utilized, can assist you in enforcing contractual obligations quickly.
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In practice: What's wrong with a mediator's proposal?
The Recorder
There is a dirty secret trending throughout California litigation: Instead of exercising the necessary patience, client care and evaluation of the merits and risks of litigation, litigators are increasingly turning to the mediator to offer a mediator's proposal to settle the case.
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Playing a high-stakes game
By Dwayne Banasiak, AvantGard
Buying debt, whether it's medical, credit card or telecom/utilities, can be equated to the American reality television series, "Storage Wars," in which participants bid on abandoned items in a storage locker. The show's narrator explains, "When storage units are abandoned, the treasures within are put up for auction."
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Policies and procedures ... and how they can increase your bottom line!
By Susan A. L. Marston, MBA – CEO, ConnecTGo, Inc.
Many small businesses are so wrapped up in the day-to-day running of the business and often miss out on the bigger picture! While that is understandable to some degree, they should still be vigilant as to what is occurring in their own industry and marketplace. Owning and managing a company in addition to the provision of its services, is no easy task.
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Preauthorized checks or debit cards by means of EFT
By Kent Green
Regulation E states, "Preauthorized transfers from a consumer's account if taken over the phone by EFT may be authorized only by the consumer in writing and signed or similarly authenticated by the consumer (section 205.10(b)). Signed, written authorizations may be provided by a "wet signature," using paper or electronically, subject to the E-Sign Act (staff commentary 205.10(b)–5) ..."
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Strategies to speed up collections before the money is due
By Bob Tharnish, ABC-Amega, Inc.
If an old legacy system is being used, a review of the existing capabilities and a move to improve the present computer system will eliminate needless delays.
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What our clients have to say:
Kohn Law Firm S.C. has been a member of the ALQ list family since 1997. As the industry has changed, and as KLF's business focus has changed, ALQ has kept pace with our needs and requirements of a law list. We especially appreciate the facilitation of introductions at industry meetings as well as the bonding protection the list offers.

— Brenda A. Majewski, Director of Operations, Kohn Law Firm S.C., Milwaukee, Wis.

ALQ is a key partner to our agency when it comes to legal forwarding. If we need a new attorney for a new area or a replacement law firm, we call ALQ for a personal referral. We have found that the attorneys referred to us by ALQ have already been vetted and are proven performers in our industry who understand our business and provide service/updates on a regular basis. If we have a problem with a particular attorney, ALQ is more than happy to investigate and find a solution to the problem at hand. The bonding program through ALQ offers a $3.5 million dollar bond which gives both our agency and our creditors peace of mind when it comes to referring their work out to a national network of attorneys. We have won new business because of this bonding insurance, which tells you how important it is to many creditors. Finally, ALQ also has a great Service department in Cleveland to field any questions or issues that may arise in connection with a file placed with one of their listees. This department answers questions and inquiries from both forwarders and receivers, and it is in their best interest as well as their desire to be sure that the working relationships between forwarder and receiver are strong, long-term and problem-free.

— Lee VandenHeuvel, Ross, Stuart & Dawson Inc., Auburn Hills, Mich.

Upcoming Events

Sept. 20, 2013
CLLA Western District Educational Conference
Universal City, Calif.

Sept. 25-29, 2013
FENCA Congress
Capotaormina Hotel — Taormina, Italy

Oct. 16-19, 2013
National Association of Retail Collection Attorneys Fall Collection Conference
Renaissance Hotel — Washington, D.C.

Complete schedule of events

Missed last week's issue? See which articles your colleagues read most.

    How to clean and secure your browser like a pro (PCWorld)
Collections alert: Debt buyers may not be able to add interest to purchased accounts (Steve Harms — Credit and Collections)
When is a lawyer or law firm 'regularly' collecting debts under the FDCPA? (
Virtual collections made virtually simple — 10 tips to ensure consumer website compliance (

Don't be left behind. Click here to see what else you missed.


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