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Those who know me know that I’m a die-hard Indians fan. But it’s true that I also enjoy the game of baseball. While the names, rules, equipment, playing fields, uniforms, and most everything else have evolved over the years, the game itself has not changed dramatically. At its core, baseball is still a game that involves people dealing with people – as true a team sport as you’ll find. (Here’s a great Wikipedia article on the origins of baseball.)

Our business is somewhat like that. Despite the transition of collections from print and phone to the Internet, and despite technology that makes every step of the claims process more efficient and precise, it’s still about you and me. We need to speak with one another, move each other around the bases, hit for the fence, keep the ball in front of us, and throw the bums out as often as we can.

Yes, it’s all about people. And that’s just fine with me.

Thomas W. Hamilton

 Industry News

Forbearance agreements and bankruptcy
By David Brown, Attorney
Unfortunately, even the most careful and thorough lenders encounter default situations from time to time. The appropriate response is heavily dependent upon the factual background of the particular loan at issue. Loan modifications, repayment plans and legal action may all be appropriate responses. If the offending loan is secured by real estate or other collateral, though, a forbearance agreement should be considered. After all, forbearance agreements often allow lenders to solidify their position while also maintaining or even strengthening their relationship with the client.
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Strategies to succeed at law firm leadership
American Bar
The new book 'Lessons in Leadership' outlines the ideal qualities of an exemplary law firm leader and how to hone leadership skills.
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ACA International responds to misleading NCLC report on debt collection
ACA International
ACA International, the largest trade group for the consumer debt collection industry, recently responded to a report issued by the National Consumer Law Center titled 'No Fresh Start – How States Let Debt Collectors Push Families into Poverty.' Click "Read More" for a statement from ACA International CEO Pat Morris.
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6 things business owners should know about the UCC
By Steven Taitz
If your business contracts to purchase or sell goods, or if you lease goods, Article 2 of New York's Uniform Commercial Code (UCC) contains various provisions that can have significant impact on such transactions. For example, what happens if, as buyer, what you receive is defective, or is not what you ordered? What happens if you as seller ship the goods and the buyer refuses to pay for them?
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30 years of observing law firm behavior
By George Morningstar
George Morningstar writes, "The following are observations that I have made while furnishing software and support services to law firms since 1984. The intention of this article is strictly an attempt to make attorneys more aware of various things that they should pay more attention to in terms of their practice. Keep in mind that this is strictly from the perspective of providing software and support services, and is not a ‘cure all’ for whatever ills any firm may have. Over this period of time, we have worked with many sole practitioners, up to firms with around 40 or so attorneys. Following are some of our recommendations to better manage your firm as it relates to monitoring your computer and software usage."
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New possibilities for US municipal and traffic collection
By Isaac Eilat, Attorney
Municipalities as well as law enforcement authorities have, for a long time been plagued with the problem of the collection of parking tickets and traffic citations from foreign tourists visiting their area of jurisdiction. The situation is familiar: A tourist from another country visits the city either driving his own vehicle or a rented one, commits a parking or driving offense, and returns to his home country without payment, and far from the reach of the enforcing authorities. The result is that these fines are written off as bad debts and a loss of income.
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Does your company do business with European enterprises? Changing the late payment culture in the European Union
By Melanie Gassler-Tischlinger, LL.M.
Late payments are common throughout the European Union (EU). However they restrict the free movement of goods and services and thus the European economy is adversely affected by late payments. It is estimated that about a third of all commercial bankruptcies within the EU are a result of late payments, causing hundreds of thousands of enterprises to close down every year. In Austria, for example, it is estimated that 45 percent of all enterprises experienced liquidity problems in 2012 due to late payments.
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