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Small Business Trends
Getting a leg up on the competition in the home improvement business can be tough. Small Business Trends spoke with Dave Yoho, the Founder and President of Dave Yoho Associates, a consulting company that’s been representing small businesses since 1962.
Yoho shared some tips on how a small home improvement contracting business can stand out in any crowded marketplace.
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The USGlass News Network
Prices for materials used in the glass and glazing industry rose in January, according to the latest Producer Price Index data from the Bureau of Labor Statistics.
The monthly PPI for flat glass in the commodity category increased 0.7 percent in January from the previous month, and it’s up 1.8 percent from January 2017.
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Jamsill Guard® is an adjustable sill pan flashing designed to prevent water damage from window and door leaks. Made from high impact ABS plastic, Jamsill Guard® will not deteriorate or corrode over time. Our multi-piece telescoping design allows on-site adjustability to fit all rough openings and features sloped weep areas to help evacuate moisture to the exterior of the structure. Jamsill Guard® is bonded together on site using PVC cement, creating a one-piece sill pan flashing beneath your door or window. Click here to view our video.
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By Michael J. Berens
 Earlier speculation that the red-hot remodeling industry might begin to cool down in 2018 appears to have been premature. Despite challenges of labor shortages and rising materials costs, market conditions are generally favorable for remodelers of all stripes. A number of factors are coalescing that likely will not only continue to drive positive growth this year, but may also outpace that of recent years. Demand for remodeling services remained strong in the fourth quarter of 2017.
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ABC News
Groundbreakings on new homes jumped 9.7 percent last month to the highest level since October 2016, welcome news for a housing market struggling with a shortage of homes for sale.
The Commerce Department said recently that housing starts came in at an annual pace of 1.33 million in January, up from 1.21 million in December and 1.24 million in January 2017.
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Harvard Business Review
Every now and then, firms make mistakes that leave their customers unsatisfied: a restaurant misplaces an order, a hotel’s air conditioning breaks down, or a dry cleaner damages a garment. With increasing frequency, disappointed customers share these negative experiences by writing online reviews, and many potential customers take these reviews into account when making choices about which firms to frequent. Because of this, even small service failures can have a lasting negative impact on a firm’s reputation — and financial performance.
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Move your triples and quads faster and safer utilizing only one person!
The new Scoop Dolly makes loading or unloading these top heavy objects a breeze.
No lifting! No injuries! Very Maneuverable and Easy to Use.
For more information call 1-800-sawtrx (729-8729.)
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Renewable Energy Certificates
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Renewable Energy Certificates enable individuals and organizations to channel funds to green power projects, mitigating the impact of their energy use. Read more
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Forbes
Micah Solomon writes: Customer service is the new marketing. This statement may sound suspect coming from me, a customer service consultant; it sounds like an example of “when you have a hammer, every problem looks like a nail” thinking on my part, or even the "drunk looking for his keys under the lamppost because that’s where there’s light" phenomenon.
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CNBC
Tax cuts are still making homebuilders feel better, even as mortgage rates rise to the highest level in more than four years.
Builder confidence was unchanged in February from the prior month, remaining at 72 on the National Association of Home Builders/Wells Fargo Housing Market Index. Anything above 50 is considered positive sentiment.
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Customer Think
In today’s competitive marketplace, how can you encourage customers to stay loyal to your brand and products when there are so many choices available? You have to provide an outstanding product, of course, and it must be appropriately priced, but there are a lot of companies that can do that. What will set you apart and build brand loyalty, however, is your customer support.
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