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Performance Digest
April 7, 2009
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Process Improvement: Tools and Methodologies for the 21st Century
from Advance
Here’s a dialogue between two women regarding performance improvement tools.

Leslie: My interest is piqued. Health care organizations across the country are earning green belts, black belts, holding work out sessions and becoming students of process improvement methods.

Patty: It's unlike the process improvement emphasis previously experienced in health care. There have been methodologies introduced over the past decade such as Six Sigma, Balanced Scorecard and Rapid Redesign, but older methodologies such as Workout Sessions, Plan Do Check Act (PDCA) Methodology and Total Quality Improvement (TQM) still have an important role in the process improvement tool kit. The methodology that most health care organizations are adopting is Six Sigma. This methodology was first invented by Motorola to correct poor manufacturing quality and later adopted by General Electric among other corporations. More

Commentary: Engaging Employees Improves Performance
from Federal Times
How can you improve employee engagement? Findings from a recent study of top-performing companies conducted by consulting firm Watson Wyatt provide important clues about how agencies can use organizational communication to engage employees and align them with organizational goals. More

Why Competition Is Good for Performance
from Business Daily Africa
IIbrahim Mwathane shares that even when grossly challenged for time, he creates a moment to read Sunny Bindra, his fellow columnist. He has lots to offer. In a recent contribution in The Edge pullout of the Business Daily publication, Sunny wrote, “…when a position is yours by right, there is no need to win it”. He went on, "There are no competitors, no pressure to prove your case. For the human animal, where there is no competition there is complacency." More

Role of Human Resource Certification
A demon ‘recession’ has swallowed many jobs. Can human resource management find any solution for this worst ever phase of quality human resources? Probably, this is the right time to answer the question. Probably, this is right time to prove the ideal meaning of human resource management. So certainly, dealing with recession may be greatest ever challenge for human resource certification. Human resource management is not only all about the best utilization of human. The most important thing is to ensure that not even a single human’s capability has been wasted. More

Human Resources and the Future of Detroit
from Talent Management
A community's reputation is a critical but seriously overlooked factor in recruiting executive talent, according to Detroit's leading human resources professionals. HR executives at Masco, Ilitch Holdings, Quicken Loans, Henry Ford Health System, Blue Cross Blue Shield of Michigan and the city of Detroit reported their findings at Ford World Headquarters in January. More

What’s Ahead In The Workforce Solutions Industry?
from TMC Net
Contact centers revolve around people: their raison d’etre i.e. clients, customers, donors, patients, and students, serving whom with staff incur 70 percent or more of their costs. Hence workforce solutions, which from forecasting to scheduling and management enable contact centers to efficiently deploy their staff to ensure quality and cost-efficient service. Having the right people available at the right time, matching supply including people with specific skillsets with projected and planned volume is key to contact center success. Given the criticality of workforce solutions, we have contacted the leading suppliers to find out what’s ahead in their industry, and in turn, for contact centers. More

Government Performance Appraisal
from Government Executive
Many union leaders interpreted the Obama administration's March 16 decision to temporarily suspend conversions of employees into the National Security Personnel System as a sign that the president intended to end the controversial pay-for-performance system. But John Berry, Obama's choice to lead the Office of Personnel Management, the agency overseeing the NSPS review with the Defense Department and the White House, told a Senate panel last week that he will consider. More

ISPI Member-Get-A-Member Referral Program: The Power of One
from ISPI
ISPI understands the power of professional networking. That is one of the cornerstones of our organization’s history. We want to continue to provide our members with a network of talent and resources that understand Human Performance Technology (HPT) methods, tools, and techniques.

That is why we are asking YOU, through The Power of One, to reach out to your network and refer new talent to ISPI. You can introduce your colleagues to all the benefits of ISPI membership including educational and networking opportunities, publications, career development, and so much more while helping to grow Your Society. More

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