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Performance Digest
Sept. 1, 2009
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Survey Finds Change Management is Under-funded, Under-respected
from Inside SAP
A recent survey found the vast majority of change managers believe change management is under funded, under organised, and under respected. The survey also found that 83 percent of respondents said they had worked for an organisation with no change strategy in place. More

With Generations Mixing it Up in Workplace, Managers Face Diversity Challenge
from The Cleveland Plain Dealer
Managing four generations at work has become a key topic in human resources, experts say. The interest has been fueled not only by the mix of worker ages, but also by the potential for intergenerational conflict as workplaces experience layoffs and other cutbacks during the recession. More

Rebuild Pay-for-Performance System, Panel Says
from The Washington Post
A Pentagon panel has concluded that the Defense Department's method of evaluating and paying its civilian employees is too broken to fix, yet is good enough that it should not be abolished. More

Innovative Learning Group CEO and Founder Honored As Entrepreneur of Distinction
Courseware development company founder (Lisa Toenniges) honored by CORP! Magazine as an "Entrepreneur of Distinction". Celebrates company growth and stability despite uncertain economy. More

The Secret to Continuous Customer Management
From YouTube to Twitter to LinkedIn to WordPress, it's difficult to pinpoint what channel will be hot with customers and when. Connected and Web-savvy consumers have become channel agnostic to a certain degree, causing businesses to sweat it out in the distance. But if social CRM transcends tools and technologies as so many say, then what is there to connect enterprises with social customers? Newly announced Altimeter Group partner Ray "R" Wang told attendees at today's CRM Evolution conference that the secret sauce to connecting to customers lies in customer data. More

Effective Corporate Compliance Programs
from WTN News
We are living in an era of increased regulation and renewed enforcement efforts, especially for public companies as well as private companies in industries associated with the 2008 meltdown. Governmental regulation and enforcement is typically reactionary in nature rather than proactive. Could you imagine where we would be today if the mortgage origination industry and mortgage-backed securities had been regulated this decade? Obviously there are costs associated with regulatory compliance and I am not suggesting that everything needs to be regulated to a high degree. What I am suggesting is that it is in every organization’s best interest to take seriously the need for a robust corporate compliance program. More

Dealing with Workplace Bullies — Including Your Boss
from Kitsap Pennsylvania Business Journal
Everyone has a bad boss story. I have worked for some very difficult bosses in my life. Some of the toughest of them have been the people I have respected the most, and the ones who have taught me the most about running a company. But the one who crossed the line and actually bullied me was the one who would get so exasperated that he would start shouting inappropriate things at me in anger. More

Why Do We Ignore "Best Practices"?
from Bloomberg
Why does management behavior often diverge from "broadly accepted" theory or best practice? More

Starbucks, Lean Process Improvement and IT!
from ebizQ
Like keeping the Cream Dispenser nearer where it is needed in daily operation for Baristas or cutting down on time spent by Baristas walking back and forth behind their counters by rearranging things behind the counter in new ways. Very interesting, especially since they were able to see productivity improvements and more importantly, improving their customer satisfaction scores. What is important here is that here are some solid examples of process improvements, cuts in waste of human effort, time and resources that the mainstream public can probably relate to and understand easily. More

ISPI Member-Get-A-Member Referral Program: The Power of One
from ISPI
ISPI understands the power of professional networking. That is one of the cornerstones of our organization’s history. We want to continue to provide our members with a network of talent and resources that understand Human Performance Technology (HPT) methods, tools, and techniques. 

That is why we are asking YOU, through The Power of One, to reach out to your network and refer new talent to ISPI. You can introduce your colleagues to all the benefits of ISPI membership including educational and networking opportunities, publications, career development, and so much more while helping to grow Your Society. More

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