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Home   Membership   Chapters   Education   Resource Center   Certification Dec. 28, 2010
As 2010 comes to a close, ISPI would like to wish its members, partners, and other industry professionals a safe and happy holiday season. As we reflect on the past year for the industry, we would like to provide the readers of ISPI Performance Digest, a look at the most accessed articles from the year. Our regular publication will resume next Tuesday, Jan. 4, 2011.

Tips help you cope with disruptive co-workers
The Augusta Chronicle    Share   Share on FacebookTwitterShare on LinkedinE-mail article
Jan. 19, 2010 issue: It's the chitchat that never seems to end. Or the humming or whistling while you're trying to concentrate. Or the smell of someone's lunch, or even a whiff of body odor. The most irritating or disruptive things about a job may have nothing to do with too much work or boring assignments. Sometimes what gets your goat is the annoying habits of the person at the next desk or cubicle. What do you do? Put up with it? Complain to your co-worker and maybe start a rift? Complain to the boss and possibly make everything worse? Management consultants say you should address such issues if they could end up affecting how well you do your job. So, here are some tips about the best way to deal with disruptive co-workers. More

Obama care's change management debacle
Human Resource Executive    Share    Share on FacebookTwitterShare on LinkedinE-mail article
March 23, 2010 issue: Depite the public's desire for health care reform, the bill that will ultimately be signed by the President is opposed by a majority of voters. The problem was ineffective change management — and a study of the process offers a lesson for HR and corporate leaders seeking to embark on their own initiatives. More

Ability to manage change 'marks out successful organizations'
People Management    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Jan. 19, 2010 issue: The success or failure to manage change is the biggest factor separating great and poor performing organizations, a study has found. According to research from Roffey Park, the executive education and research institute, there is a direct link between the way organizations manage change and their financial and strategic success. More

Performance management is a team sport
Federal Times    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Jan. 12, 2010 issue: Effective motivation is one of the key enablers of successful transformation. As director of the Business Transformation Agency (BTA) within the Defense Department, David Fisher is always looking for ways to generate that kind of motivation for changing the way his agency does business in more efficient and effective ways. One of Fisher's biggest adjustments in coming from management positions in industry has been to find ways to offer incentives for desired behavior within government constraints. In government, they often lack sufficient tools, flexibility, metrics and even a common language necessary for motivating the workforce to drive toward transformational outcomes. More

A fond farewell to a learning leader
Chief Learning Officer    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Nov. 23, 2010 issue: Laughter filled the funeral parlor for an hour. These are not words that would normally be constructed into a sentence. Yet they made perfect sense this August as we said farewell to Jonathan Kayes, the former chief learning officer of the U.S. Central Intelligence Agency and the CLO of The Masie Center. More

The secret of outstanding leadership
The Guardian    Share    Share on
FacebookTwitterShare on LinkedinE-mail article
Jan. 19, 2010 issue: A major new study says an obsessive focus on people, rather than a rod of iron, is the key to navigating tough times. "If you lead a country like Britain, a strong country, a country which has taken a lead in world affairs in good times and in bad, a country that is always reliable, then you have to have a touch of iron about you." So said the iron lady, Margaret Thatcher, during her tenure as Britain's only female prime minister; a position she held from 1979 to 1990. But does an effective leader still require that infamous iron touch? With many of our current influential leaders — from politicians to bankers — failing us, do we require a leader with a firm hand on the tiller and an attitude to match? More

What traits do you look for when hiring employees?    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Jan. 12, 2010 issue: During seminars on hiring, managing, and retaining great employees, speakers will often walk around the room and ask the audience why they fired the last person. Typical responses include, "bad attitude," "unreliability," and "lacked people skills." Seldom does anyone say a person was fired for lack of clinical or clerical skills. Ironically, clinical or clerical skills are almost always the first thing listed in job advertisements and descriptions. This contradiction frequently leads to problems because while technical skills can be taught, a good attitude and people skills almost never can. More

Wages: What your boss doesn't want you to know    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Jan. 12, 2010 issue: On Oct. 1, 2009, the Equality Act came into force across the U.K. This is designed to protect the rights of individuals and prevent discrimination in society. But as steps go, this is a fairly tiny one, and there is quite some way to go yet. According to the Fawcett Society, women working full time in the U.K. still receive 16.4 percent less per hour than men. This is the equivalent of men working for pay all year round, while women stop working for pay from Nov. 2. So why are women still being paid less than men? More

What our spies can learn from Toyota
The Wall Street Journal    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Jan. 19, 2010 issue: Until recently, the United States had become complacent about terrorism. The general view was that al Qaeda was on the run and Islamic terrorism was a receding threat. We now know better. A string of attacks by Islamic terrorists — an officer murdering his fellow soldiers at a U.S. army base, a passenger's attempted bombing on a Detroit-bound airplane, and a double agent's suicide bombing a CIA base in Afghanistan — reveals the continuing and growing danger of Islamic terrorism. Hostility to the U.S. appears to be increasing among Muslim populations, and, with it, the number of potential terrorists. It is alarming that none of the three attackers — an American, a Nigerian and a Jordanian — was from one of the traditional hotbeds of terrorism. More
ISPI Performance Digest
Colby Horton, Vice President of Publishing, 469.420.2601  Download media kit
Keila Mack, Content Editor, 469.420.2637   Contribute news
Disclaimer: The articles that appear in Performance Digest are chosen from a variety of sources to reflect media coverage regarding human and organizational performance improvement. An article's inclusion in Performance Digest does not imply that the International Society for Performance Improvement (ISPI) endorses, supports, or verifies its contents or expressed opinions. Factual errors are the responsibility of the listed publication.
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