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Crews comb devastation in Oklahoma; confirmed death toll lowered to 24
NBC News
Rescue teams combed through pulverized buildings and splintered homes early May 21 after one of the deadliest tornadoes in U.S. history blasted through the suburbs of Oklahoma City, killing at least 24 people. The confirmed death toll from the Oklahoma medical examiner was lowered from an earlier figure of 51, illustrating the confusion as day broke over the shattered city of Moore. It was not clear how many children were included in the revised death toll, and authorities cautioned the toll could change again. Entire blocks of Moore appeared as though they had been razed, and cars were mangled beyond recognition. At least 120 people were injured.

Note: Several car wash locations in Moore, Okla., were destroyed. SCWA is asking members to keep all those impacted by the tornado in our prayers. We also are encouraging those who would like to help to make financial donations to the American Red Cross and designate the donation for the Oklahoma Relief Fund.

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Wash for West Campaign from I Wash & Go in Burleson, Texas
I Wash & Go writes, "During the aftermath of the explosion that rocked West, Texas, the images touched us personally. We took an initiative and began a two week campaign to raise money for their relief efforts. $1.50 from every car washed from April 25 to May 9 enabled us to generate $4,228. On May 17, we traveled to West, Texas, to present Mayor Muska with our check."
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Get wise about water
Professional Carwashing & Detailing
This special coverage on water has been designed to help and guide you on what it is you need to know to better your water system or install reclaim equipment. Water is necessary for your operation, but it has to be good quality water in order to do the job correctly. The following contains five different articles which address all of the important issues having to do with water. Each article was written by an expert in the water reclaim, water treatment and chemical industry.
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Looking for similar articles? Search here, keyword: Water recycling.

Big Red Express Car Wash slated for Four Points
Community Impact
Builder Ross Frie, president of Frie Planning, Development and Construction LLC, confirmed on May 13 that Big Red Express Car Wash will be opening its first Texas franchise at 11213 RR 2222, next to the Four Points' Jiffy Lube, around Jan. 1, 2014. Big Red Express Car Wash purchased the property on April 26, said seller Russel Moore, general partner of RMoore Family Partners. Moore originally owned the entire tract which he subdivided into two parcels. Moore said he sold one of the parcels for the Jiffy Lube construction and had planned to construct his own car wash on the other parcel before deciding on selling it to Big Red.
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Texas House must vote on 3 pieces of legislation to fund the state water plan
Texas Water News
The Texas Legislature has moved a step closer to funding critical water infrastructure projects after budget writers recently announced a deal that includes $2 billion to fund the State Water Implementation Fund for Texas ("SWIFT"). To fully implement this program, three following pieces of legislation are needed.
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4 attributes of a frictionless customer experience
"Customer experience" is a buzzword these days for marketing strategists, and customer experience management is all the rage in many marketing discussions. But what is customer experience "excellence," really?

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Mom-and-pop franchise tax bill moves out of Texas House
Austin Business Journal
One of this session's major franchise tax-related bills, authored by a lawmaker who said it will help Texas' mom-and-pop businesses, recently passed off the House floor.

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Small businesses shift into growth gear
Fox Business
After years of just trying to survive the down economy, small business owners are once again focused on growing, a new study finds.

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Bottom line: 7 steps to improve yours
Auto Laundry News
There's a lot of new technology hitting the professional car wash industry. New and exciting application processes and chemical improvements are everywhere. New drying systems able to deliver a surface so dry that customers are paying extra for it a la carte are becoming commonplace. New materials that can improve washing, drying and the customer's experience inside the vehicle are entering the market at increasingly lower cost. Moreover, there's hard evidence coming back from real operators leveraging the various technologies with astonishing results. Looking at these washes, it appears that attaining higher ticket averages and increased wash volume with no additional labor is simple. Nothing could be further from the truth.
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Survey finds Texas ranks among top 5 states for small business
Lubbock Avalanche-Journal
Texas ranked among the top five states for friendly environments for small business for the second year in a row, a national survey released earlier this month showed. The survey, conducted by Kansas City, Mo.-based Ewing Marion Kauffman Foundation and job marketing website, polled small-business owners across the country, ranking Texas No. 3 for best employment and labor laws and No. 4 for best environmental rankings. "For the second year, Texas sets an excellent example of what small businesses want," Sander Daniels, co-founder of the website, said in a statement to A-J Media. "The state's straightforward regulations, low taxes and high-quality resources put entrepreneurs in a position to grow and succeed."
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Missed last week's issue? See which articles your colleagues read most.

    Small businesses shift into growth gear (Fox Business)
Fans aren't just for sports teams (Professional Carwashing & Detailing)
Lovebugs arrive, keep car washes busy (WPTV-TV)
High-volume services: Express detailing and car washing (Auto Laundry News)
Immigration has produced great benefits, costs in Texas (The Dallas Morning News)

Don't be left behind. Click here to see what else you missed.

Customer service spring cleaning
Professional Carwashing & Detailing
If you're like most business owners, you probably assume your client relationships are pretty good. After all, you have enough clients to still be in business — which, in light of our recent economic spiral, is saying something. But it's possible you're merely surviving instead of thriving because you're only scratching the surface of what it means to truly put the customer first. I suggest you conduct a "spring cleaning" to identify and purge the bad habits that are gumming up this crucial area of your business.
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Big banks dive back into small business lending
The Financial Brand
Approval rates on business loans from big banks (those with over $10 billion in assets) have improved dramatically over the past year, according to the Small Business Lending Index from Biz2Credit. The index shows that big bank approval leapt in September 2012, and since then it has been steadily increasing. In April big bank approval rates for small business loans reached a record high, peaking at 16.8 percent. In a year-to-year comparison, approvals at big banks are up over 50 percent.
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SCWA Today
Colby Horton, Vice President of Publishing, 469.420.2601
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Lisa Smith, Senior Content Editor, 469.420.2644  
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