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INDUSTRY NEWS


How to actually empower customer service employees
Harvard Business Review
There is perhaps nothing as fundamental for organizations as customer service. Any company in a truly competitive market suffers an inevitable decline if it ignores this basic discipline for too long. The importance — and difficulty — of engaging an organization's "front line" to deliver on the customer strategy has been a recurring topic for Harvard Business Review. It's one of the fundamentals that companies in all industries must remember to revisit and for some, resuscitate after periods of neglect.
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Reigniting the spark
Professional Carwashing & Detailing
One of the main ingredients for a successful car wash owner or manager is to have "spark." From the moment you started in the car wash industry it gripped you. You knew this job was the one. It was a breath of fresh air and provided challenges and nonstop action. It also seemed to provide the professional challenges and growth you were craving. The spark turned into a fire, the fire and passion raged, and then one day the fire went out.
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Chrysler recalls nearly 1 million vehicles over head rest issue
Auto World News
Chrysler recently announced it is recalling close to one million vehicles, most of which were sold in the U.S. The recall was decided on due to faulty active-restraint head rests that could have been manufactured with defects, and some vehicles may contain faulty airbags as well according to Chrysler.
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Take a summer vacation from your small business
Small Business Trends
Summer is a popular time for Americans to set off to their favorite vacation destinations. But for small business owners, taking time off can lead to missed opportunities and missed income.

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Mister Car Wash acquires Bubbles Car Wash chain
Professional Carwashing & Detailing
Mister Car Wash has acquired the Bubbles Car Wash chain which operated 13 locations in Houston, Texas. According to the press release, Mister Car Wash now operates 122 car washes in the United States.

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The 10 smartest things you can do every night
American Express OPEN Forum
Want to have a great tomorrow? Start tonight with rituals to free your mind, cleanse your spirit and organize your business and life.

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Intuit: Small business job growth slows in Texas, nationally
The Dallas Observer
Small businesses in Texas continued to add jobs in June, but at a slower pace than in May as growth across the country appears to have stalled, according to estimates released today by Intuit Payroll. Texas’ small business employment rose 0.02 percent, compared with a 0.8 percent increase in May. "The gains in small business employment this month are not as large as last month," said Susan Woodward, the economist who worked with Intuit to create the indexes. "However this month's employment gains, paired with the upward revisions for the previous several months, add up to the biggest gains we have seen in small business employment since the recovery began."
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The 80/20 Rule: Apply it in your business
Auto Laundry News
The 80/20 rule originated in 1906 from an Italian economist named Vilfredo Pareto, who observed that 80 percent of the land in Italy was owned by 20 percent of the population. He then observed that 20 percent of the pea pods in his garden contained 80 percent of the peas. After seeing the same ratio in other situations, Pareto concluded that for many events about 80 percent of the effects come from 20 percent of the causes. In today's business world, the Pareto Principle (the 80/20 rule) applies in many ways.
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30 seconds for every customer service point of contact
Business 2 Community
Today's technology has created a new wave of how business is done. In-store interactions customer experience should accommodate today's more savvy, digitally-connected, DIY-minded customer. Armed with smartphones and gigabytes of online data for product research, customers today are in complete control of the buying experience. But customer service can still be a competitive advantage in today's high-tech world.
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Kwik Car Wash holds fundraiser for Project Healing Waters
Professional Carwashing & Detailing
Recently, the Project Healing Waters Fly Fishing – Denver Group, along with the Parker and Littleton Kwik Car Wash locations raised nearly $900 for the program. Kwik Car Wash donated 50 percent of their wash sales to the organization. Project Healing Waters helps disabled active military personnel and veterans with physical and emotional rehabilitation through fly dishing and associated activities.
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Improve your chances of getting a small business loan
Fox Business
Small business owners looking for capital may want to spend some time preparing for the process. That's because, Marc Scheipe, chief financial officer at Sage North America, says preparation can make all the difference in whether a company receives the funding they desire. Scheipe, a former small business owner himself, says that prepared businesses going through the financing process have a better chance of gaining loan approval. To help businesses in their journey, Scheipe offers the following tips to small business owners.
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TRENDING ARTICLES
Missed last week's issue? See which articles your colleagues read most.

    The 10 smartest things you can do every night (American Express OPEN Forum)
Texas car wash expanding services to man's best friend (KTRE-TV)
Make it impossible to fail (Professional Carwashing & Detailing)
How healthy is your customer base? (Inc.)
Readers' choice: Best car wash (MagicValley via Times-News)

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SCWA Today
Colby Horton, Vice President of Publishing, 469.420.2601
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Lisa Smith, Senior Content Editor, 469.420.2644  
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