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DoubleTree shows how to win customers with a small touch
Linchi Kwok
In the effort to respond to the shifting customer base, hotels spare no time or money in developing fresh concepts. In front of hundreds of hotel brands, many travelers might have difficulty distinguishing one brand from another. Competition becomes steep. Then, in addition to offering the state-of-the-art facility and exceptional customer service, what can a hotel do to build a clear brand identity and win more loyal customers? DoubleTree by Hilton's latest campaign shows how adding a "small touch" may help.
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New service gives planners and hotels real-time feedback from attendees and guests
Successful Meetings
A new service called DropThought has launched to increase customer service and engagement within the hospitality industry. The service, which utilizes mobile, social, cloud and "big data" technology, allows individuals and brands to collect real-time feedback from customers for the purpose of quickly addressing questions, concerns and complaints. Here's how it works.
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Register now for SGMP webinar on April 3
SGMP
"What You Don't Know About 'System Award Management (SAM),'" the second of SGMP's 2014 Webinar Series, will be presented on Thursday, April 3, 2014, from 2-3 p.m. Eastern time. Beau Barnett of Stafford Consulting Company will share with you expert knowledge of what you didn't know and what you need to know about this critical federal system. "BO KNOWS SAM." Education is paramount. Knowledge is power. Register NOW.
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6 ways Washington will stay the same
Government Executive
Political aficionados like to look at elections the same way sports fans fill out their NCAA basketball brackets. The real import is what the final governing configuration will be after Election Day: Which party will control the House? Who will hold a majority in the Senate? What will Congress look like for the remainder of President Barack Obama's term? What kind of relationship will Obama have with Congress? How much political clout will the president have?
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Report: Hospitality industry saw growth across the board in 2013
Hotel News Resource
Hcareers released its 2013 Hospitality Year in Review. In line with BLS data, Hcareers saw significant growth both in the number of employers posting jobs and also the number of jobs posted in 2013. The improving economy, recovering business travel market, increasing interest in physical fitness and new hospital focus on patient experience likely all contributed to the staffing needs of hospitality employers in 2013.
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SGMP expo hall space still available
SGMP
SGMP has two prime booth locations available for larger groups in Portland at our 2013 NEC & Expo. In addition to this 20x20 Island Booth and 10x40 Row Booth, there are also 8x10 booths in very good locations. Contact Mark Harvey right away to reserve any of these spaces at mark.harvey@sgmp.org or 703-566-3632.
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Lessons in event planning from a rock concert
Associations Now
Every planner wants his or her next meeting to have the same hype and entertainment value as a concert. Steal these five ideas from a recent concert to make your next event a sellout.
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PKF forecasts continued occupancy growth
Meetings & Conventions
The U.S. hotel occupancy rate will recover to pre-recession levels this year, according to the March 2014 Hotel Horizons forecast report issued by PKF Hospitality Research, and it should continue to grow through 2015.
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Conference centers are evolving offerings to appeal to younger generations
Successful Meetings
At no other point in the history of meetings and events have there been so many generations in the workforce at one time. Planners must not only consider those in their 20s when planning meetings and events, but those in their 70s as well.
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Infographic: Snapshot No. 1 of a day in the life of a meeting planner
MeetingsNet
QuickMobile has created a three-part infographic on a day in the life of an event planner. Here's part 1 — before an event. The SGMP Link will post the next two parts in subsequent editions.
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GSA sets round 2 matchups in 2014 Federal Building Challenge
GSA
GSA is conducting the 2014 Federal Building Challenge — a competition for entertainment and informational purposes only modeled after the NCAA basketball tournament in which you select your favorite green federal building that is now on to its second round. GSA invites its voters to learn about federal sustainability efforts and to share the contest with friends via social media. The winning building will be distributed in a future edition of The SGMP Link.
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Even Barack Obama may get rid of his BlackBerry
Nextgov
The White House is testing alternatives to the long-time favorite smartphone of President Barack Obama, reports the Wall Street Journal. If Obama does switch to an Android-based phone, from BlackBerry, it would be a major blow for the ailing Waterloo, Ontario-based company.
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Colby Horton, Vice President of Publishing, 469.420.2601
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