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Customer service experts: Ditch those employee nametags now
For the majority of businesses that serve customers face to face, name badges probably do help. The reasons in favor of employee name badges are pretty obvious: ease, clarity, symmetry, credit where credit's due and deterrence and accountability. For all these reasons, a healthy swath of service providers have made the decision to put name badges or other identifiers on their employees.
On the other hand, these extremely smart people disagree.
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How venues are adapting to meet planners' needs
Increasingly, venues are responding to — and building for — changing needs. More venues are adding functionality and unexpected designs to respond to meeting and event planners' changing requirements.
Supreme Court rules public employees are protected from retaliation for testimony
The Washington Post
The Supreme Court ruled unanimously that public employees are protected from retaliation when they testify in court about misconduct they observed on the job, a decision important to millions of government workers. Public employees who are called to testify are protected by the First Amendment just as other citizens are and should not have to choose between "the obligation to testify truthfully and the desire to avoid retaliation and keep their jobs," wrote Justice Sonia Sotomayor.
How to save money on hotel costs
Hotels are always among meeting planners' biggest expenses. However, that means they're also among meeting planners' biggest savings opportunities.
Register now for upcoming CGMP Course in Georgia
Register now for the CGMP course and exam being held on Aug. 7-10. The course is being held as pre-conference programming prior to the Southeast Regional Education Conference being hosted by SGMP chapters on Aug. 10-13, in Peachtree City, Georgia.
Cvent plans meetings platform redesign
Business Travel News
Cvent recently announced a planned complete redesign of the meetings technology company's event-planning platform, promising improved navigation, faster applications, more customization and live editing capability. With the new platform, Cvent officials said event organizers would be able to select only the elements they need to plan a particular event.
Healthy travel: IHG opens 1st 'wellness' hotel
The first hotel completely dedicated to heath and wellness is now open;
InterContinental Hotels Group announced the opening of its first EVEN Hotel in Norwalk, Connecticut.
The healthy-inspired hotel has 129 guest rooms on four floors, a business center, outdoor spaces, fitness center and a dedicated restaurant serving healthy cuisine for the heart-healthy traveler.
Obama gives feds right to request more flexible work options
Federal News Radio
Federal employees now have the right to request a more flexible work schedule and managers must "carefully" consider those requests, President Barack Obama told agency heads in a June 23 memo on expanding workplace flexibility in the federal government.
What tests today's contractors: 5 charts illustrating the acquisition landscape
With federal contract spending near its lowest levels in a decade, agencies are upping their solicitations and award-hungry companies are increasing their bid protests. Chief factors in the spending reductions are the drawdowns of the wars in Iraq and Afghanistan (the Pentagon being by far the largest contracting agency) and sequestration.
Register now for SGMP webinar on July 24 — 'Must-Have Tips on Site Selection'
Register now to join SGMP adjunct faculty member Joan Eisenstodt, a very well-known and well-regarded industry expert with 35-plus years of hospitality industry experience, in this fourth installment of SGMP's 2014 Webinar Series. You will quickly identify the key questions to ask beyond "rates and dates," effectively consider staffing and labor issues, easily determine how thoroughly to investigate every aspect of a destination and venue, and effortlessly develop an appreciation for thorough RFPs and RFQs. Education is paramount. Knowledge is power. Register now.
As iPhone thefts drop, 'kill switch' pressure rises for wireless industry
With evidence of a decline in iPhone thefts after Apple introduced a "kill switch" on its devices, industry efforts to voluntarily introduce the antitheft mechanism are beginning to bear fruit — with Google and Microsoft recently stepping up to the plate. But the possibility of legislative or regulatory mandates on the issue lingers.
The Curiosity rover has been on Mars for 1 Martian year; It celebrated by taking a selfie
The Washington Post
NASA's Mars Curiosity rover is celebrating its Marsiversary — one whole Martian year on the Red Planet — by taking a selfie.
Rover stretched out its robotic arm and took a series of pictures of itself, then stitched them together to produce the photo. Since the rover first landed on Mars in August 2012, it has been a successful 687 Earth days on the planet for Curiosity, according to NASA.
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