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Businesses on alert as I-9 audits increase
By Jeniffer Betts
The drastic increase in I-9 audits and record-breaking fines has prompted many employers to take additional steps to minimize their risk. Most employers understand the basics of the Immigration Reform and Control Act in regard to hiring illegal workers, but what they don't realize are the penalties for technical paperwork errors on I-9 forms. A large number of companies have been fined, not for hiring illegal workers, but instead for poor record-keeping and clerical errors.
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10 must-know trends that will affect your retail business
Modern Tire Dealer
How many of you maintain passenger car fleets? How many of you want to? How many of you have considered adding loaner car service to your retail business? The following are 10 of the market trends that you need to know, even if you don't service fleets. Consider them universal trends.
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Obama budget to cap retirement deductions
Tire Business
The retirement- and investment-related tax proposals in President Barak Obama's fiscal 2014 budget are bargaining chips in the administration's battle with Republicans, Washington insiders say. As a result, they can't be discounted as dead on arrival, even though they are drawing criticism from the industries they target. Perhaps the most striking proposal is a limit on tax-favored accumulation of all private retirement assets, including defined benefit and defined contribution plans.
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Looking for similar articles? Search here, keyword: Retirement planning.


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6 Chrysler recalls: Airbag lights, brakes, fuel tubes
USA Today
Chrysler Group recently announced a stunning six recalls, including roughly 139,000 full-size sedans because their air bag warning lights can illuminate for no reason. Chrysler says its engineers investigated after "a small number of customers" complained of intermittent airbag-light illumination. Chrysler also says some seat-mounted side-impact bags had the wrong wiring harness terminal. No accidents have been caused by the problem.
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Summer hiring heating up: Steps to improve your hiring process
Small Business Trends
Is your small business planning to hire hourly summer workers? If so, you'd best get hopping. Snagajob's annual summer hiring survey found that more businesses are planning to hire hourly workers than last year, and they're also planning to pay them more.

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Will selling used tires become illegal?!
Modern Tire Dealer
According to the Rubber Manufacturers Association, an estimated 20-25 million used tires enter the domestic market each year. How many of them are re-sold? The RMA wants to limit that; as a result, it is supporting Texas legislation that will, in essence, make selling an "unsafe" tire in Texas a punishable offense.

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Why 86 percent of customers quit your business
American Express OPEN Forum
In an age where getting and keeping new customers seems like an uphill battle, it is of utmost importance to pay attention to your company's customer service strategy. Most customer service just plain stinks and small-business owners don't even know it.

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Car repair costs on the rise
CarMD via MSN Money
The average cost of getting a car fixed rose 10 percent in 2012 to $368, according to a new study of auto repairs by the site CarMD.com. While it was the first time the cost of repairs increased in the past six years, the cost of fixing a car still well below the 2007 average of $422. Part of the reason for the increase is that the average vehicle is 11 years old.
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When your tires leave, know why
Tire Review
The old adage "what you don't know won't hurt you" certainly shouldn't apply to your tire program. In fact, the more you know, the greater the opportunities for reducing costs and improving efficiencies. Most good maintenance managers are aware of the obvious variables essential to the tire cost-per-mile equation. Initial cost, first tread mileage to removal, casing durability, local supplier availability/relationships and fuel efficiency are most commonly considered. However, there's one more critical issue, which provides information that could even influence tire or servicing dealer choices — scrap tire analysis — the key to why the tire was forced from active service.
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Q&A: Small business health exchanges
The Wall Street Journal
The Obama administration recently revealed plans to delay part of a program designed to make health insurance more affordable for small employers. If you're a small-business owner, what does this mean for you? For starters, the initiative is called Small Business Health Options Program, or SHOP. It's an insurance marketplace, or "exchange," for businesses with 100 or fewer full-time-equivalent employees. Each state will have one starting next year. Some states will run their own exchanges, while others will be run in part or entirely by the federal government.
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    Why 86 percent of customers quit your business (American Express OPEN Forum)
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Visualizing the long-term impact of good customer service
The Huffington Post
Based off of data from a Dimensional Research survey, Zendesk has pieced together a data visualization on the long-term impact of good and bad customer service. The following figures draw some interesting conclusions, including the idea that high-income households have the least tolerance for bad customer service experience and 95 percent of surveyors who were presented with a negative customer service situation will share the experience with a friend. Drastic data even surfaced that 55 percent of surveyors said they switched to a different company for a similar product or service after having a bad customer service experience.
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TRIB: Results from passenger retreads survey
Modern Tire Dealer
The Tire Retread & Repair Bureau says 48 percent of respondents to its passenger tire retreading survey expect no change in the market. The survey also measured interest in entering the passenger retreading segment. For that question, 26 percent replied they were already involved, 35 percent stated they had no interest, and 13 percent said they were exploring options.
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