ISPI Performance Digest
March 2, 2010

Creating a culture of excellence
Ever since Tom Peters introduced the word excellence into the business world, companies have been madly scrambling after it. His 1982 book, In Search of Excellence, spawned a whole industry of excellence—management gurus and cultural consultants invading the workplace with formulas for total quality control, going from good to great, breaking all the rules, getting things done, busting e-myths and moving cheese.More

Skilled human resources identified as key to economy
Briefing the media at the Botswana Training Authority head offices recently, Joseph Lisindi said for a long time Botswana, South Africa has been faced with a crisis of having mismatched graduates output within the industry. He explained that the quality of education has declined because of that. "Responding to such a crisis demands a commitment from the whole nation to run with this new national contextualized framework. Anyone who will be provided with the education within this framework will be of relevance to the market," Lisindi said. More

Performance architecture: Build it and you will succeed
Do you find yourself reacting to solutions? Are you reactive problem solvers or proactive design performance design architects? Join Roger on his journey of discovery in the performance landscape. We will begin by using a systemic approach to ensure the integration of the worker, work and the workplace; review a few models and use a simple and powerful map to diagnose and prescribe performance solutions.

Business process excellence: Understanding the evolution
Six Sigma & Process Excellence
Professionals in marketing have known since the mid-1980s that gains in market share can only be achieved when the organization is able to shift from a myopic, internal perspective on the business (VOB) to an external, market perspective. And business executives of all stripes have recognized since the late 1990s that they need to look beyond the dynamics of their own customer base (VOC) to the dynamics of their competitive environment (VOM) in order to attain and leverage competitive advantages.More

HR career issues: Change management
A Personneltoday reader writes, "I'm an old-school HR director, but have just been made responsible for change management. Where should I start?" Esther O'Halloran, HR director, Paul UK and John Maxted, chief executive, Digby Morgan respond.More

Getting a green job isn't so easy
Fortune Magazine
"The idea of 'green' jobs has gotten so much press that many people mistakenly think the jobs are already here," notes Carol McClelland, Ph.D., founder and executive director of a Web site called Green Career Central. "But the fact is, we're moving to a new economy—what author Thomas Friedman called the Energy-Climate Economy—and it's just getting started."More

Don't forget your people
Chief executives are starting to focus once again on people issues rather than purely financial survival in an effort to head off any future employee retention crisis as and when vacancies and job confidence start to return. More

No 'play time' can impact employees' job performance
Snohomish County Business Journal
Those of us who spend much of our lives at work might find it difficult to comprehend why America needs something like National Institute for Play. There are, however, at least three positive things about this organization and its founder, Dr. Stuart Brown. First, the name is genuine. They really do study how children, adults, and even animals play, and analyze its importance to both individual and organizational development. Second, the institute is doing work of considerable significance to our society and our economy, especially the workplace.More

Exclusive: HR and line manager relations showing signs of improvement
There has been a noticeable improvement in the relationship between the line and HR, according to Roffey Park data, released exclusively to HR magazine. But will it last? Peter Crush reports.