ISPI Performance Digest
Apr. 10, 2012

Can dogs reduce employee stress?
A Virginia Commonwealth University study posits that dogs in the workplace can reduce stress levels of the owner and make the job more satisfying for other employees as well. Is stress creeping into your facility or building? The solution could be just a bark away.More

Linking employee treatment with customer service
Human Resource Executive Online
Staffing levels and customer service training often fall victim to companies' efforts to cut costs and meet quarterly earnings targets. At the same time, however, consumers expect higher-quality treatment than ever before. So how can firms ramp up their customer service efforts on the cheap? It's as simple as treating employees better.More

Colorado bill would boost employee training
The Daily Sentinel
Employees will get the training they need and businesses will get workers skilled to do the jobs they're offering under a bill that won preliminary approval in the Colorado House recently. The bipartisan measure continues funding for a Colorado Department of Labor program that trains workers for specific jobs at specific businesses, which help train those workers before hiring them.More

Delivering blended learning to trace examiners
Forensic Magazine
The Criminal Justice and Forensic Science Reform Act of 2011 introduced by Sen. Patrick Leahy, D-Vt., "requires all relevant personnel who perform forensic work for any laboratory or agency that gets federal money to become certified in their fields, which will mean meeting basic proficiency, education and training requirements." According to the National Academy of Science's 2009 report that spurred Leahy's legislation, this training should occur not only within an academic environment, but also in settings similar to those encountered in practice.More

Time to rethink UK skills policy?
Training Journal
If there is one thing governments in Europe and America have agreed on in the past three decades, it is that investing in knowledge and skills development is good news for individuals, for firms and for the economy. But has policy got it right? Recent research suggests maybe not.More

Common quality improvement mistakes
Clinical Laboratory News
All laboratories face the challenge of developing sustainable, strong interventions that prevent or dramatically reduce human error that may be harmful to patients. Education is the most commonly used intervention, but unfortunately it does not prevent the same errors from being made again. What are the most prevalent mistakes in how labs approach quality improvement?More

Connection with nature boosts employee motivation
Ambius, a leader in enhancing buildings through planting, scenting and artwork, is making it easier for HR professionals to understand how they can boost employee engagement and productivity with the launch of its first biophilia toolkit.More

Simulation front and center
Healthcare Design
The simulation concept has been used in many industries: aviation, military and nuclear power facilities. These have used simulation to create complex scenarios that are physically or financially impossible to duplicate accurately. Now that list includes health care, as many fields, such as anesthesia and laparoscopic surgery, have started to require simulated training.More