ISPI Performance Digest
April 12, 2011

Correlating Key Performance Indicator improvement initiatives to daily job functions
Industrial Distribution
Until recently, calculating Key Performance Indicators, or KPIs, was a manual task for distributors, and was often delegated to the finance team, as financial statements were typically referenced as the source values for the calculations. Traditionally, distributors would publish the KPIs to the executive and management teams as part of month-end reporting.More

Hospitals' lean journey starts with baby steps
Health Leaders' Media
The first piece of advice a dietician offers a weight-loss patient is to make small changes, and then to build on these until a full-scale, permanent life change is achieved. The same is true for hospitals and health systems considering a Lean and Six Sigma approach. These process improvement plans offer health care leaders a sound path to meet the goal of improved quality of care delivered at the lowest possible cost. More

Strategies for developing a contemporary training curriculum
International Society for Performance Improvement
How does the challenge to traditional ISD models and our need to meet performance requirements — with fewer resources — translate into best practices for creating contemporary curricula? In this one-hour webinar, we will explore some of the critical strategies for designing and developing a successful curriculum with examples from corporate settings. More

Improve your team's performance
Management Today
Has your team's spirit gone awry? Learn how to get your employees functioning like a well-oiled machine again.More

Flexible working: A matter of trust
HR Magazine
Imagine this. An adviser tells an employer that by introducing a working practice they could cut costs, reduce their carbon footprint, improve productivity and make life better for their workforce. Should the employer listen hard and think how to make it work for the organization? Or should they say, 'It sounds like a good idea, but I'll limit the idea to a few senior staff members?' The practice in question is flexible working.More

Change management and credit culture
The Express Tribune
Lending opportunities for banks have been on the rise in recent years which need to be effectively managed, utilizing proper credit criteria. This is particularly necessary to avoid being carried away by irrational exuberance which evaporates when downturns occur. Banks need to create a culture of prudent lending, which far too many do not appear to be doing.More

Emerging trends in HR management
The Hindu
Human relations management, also known as HRM, can no longer be confined to the functional areas of recruitment and retention. HRM must embrace, and include in its portfolio, the strategic business imperatives of the organization.More

Language learning goes social
Inc. Magazine
Boasting nine million members in nearly 200 countries, LiveMocha is capitalizing on an ever-expanding market. CEO Michael Schutzler talks to Inc. Magazine about his business.More

More pupils are learning online, fueling debate on quality
The New York Times
Jack London was the subject in Daterrius Hamilton's online English 3 course. In a high school classroom packed with computers, he read a brief biography of London with single-paragraph excerpts from the author's works. But the curriculum did not require him, as it had generations of English students, to wade through a tattered copy of "Call of the Wild" or "To Build a Fire." Mr. Hamilton, 18, is among the expanding ranks of students in kindergarten through Grade 12 — more than one million in the United States, by one estimate — taking online courses.More