ISPI Performance Digest
May. 15, 2012

Technology's role in performance culture
IT in Canada
Too few public sector organizations have embedded performance thinking into everyday decision-making. Performance monitoring and reporting often is considered a "necessary evil" to meet either corporate or central agency compliance reporting requirements. To design and develop high-quality performance content requires both a sound understanding of fundamental performance management principles and the availability and use of consistent performance tools like standardized guides, templates and supportive training.More

Survey reveals surprising attitudes toward workplace learning
Only 14 percent of employees think company training is an essential way for them to learn in the workplace: That was one of the findings of a recent anonymous survey on how people learn best in the workplace. No longer can we assume we know how people like to learn in the workplace, nor how we think people should learn. More

Book examines performance-based certification needs, techniques
Business Wire
Looking for qualified people to do competent work? How do you ensure the people you hire can do the job right? An ever-increasing number of organizations are asking the same questions. Certification planning is the answer, and performance-based certification is the key. A new book, "Performance-Based Certification: How to Design a Valid, Defensible, Cost-Effective Program," addresses the growing need to monitor the qualifications of employees. You'll be able to customize the certification tests and other job aids provided on the accompanying disk. More

Integrative improvement
Bangkok Post
Many businesses ask themselves how they can get organizational performance to improve continuously. How do we get people to execute the basics well, at a minimum? How do we avoid slipping backward not too long after we have implemented improvements? One solution could be an Integrative Improvement System.More

Supercompetent speaking: Dealing with interruptions and questions
As a professional speaker, it's inevitable that you will face interruptions during your presentations. They won't happen every time, but they will happen. Occasionally, for example, someone will leave his or her cellphone on, and it will ring in the middle of your talk. Worse, every once in a while you'll encounter a heckler — someone who deliberately tries to undermine your argument or divert your message. Most interruptions, however, will come from those who have genuine questions, spurred by nothing more than curiosity. Whatever the case, you must know how to handle interruptions on the fly when they occur — without letting anything stop you in your tracks.More

Kraft uses special calculation to gauge environmental impact
PR Newswire via Manufacturing Digital
Most people have heard the saying that you can't improve what you can't measure. But measurement can be complex and time-consuming, especially when it comes to figuring out how to reduce environmental impacts. This is the reason Kraft Foods is using life cycle assessment to help make the right changes and get the best results. LCA measures the footprint of what goes into making a product, from farm to fork and beyond. "Life cycle assessment is an important part of our sustainability journey," said Roger Zellner, Sustainability Director for Research, Development and Quality. "It gives us a competitive advantage, as we now have more insight into how to reduce our products' footprints, find efficiencies and validate and explain those benefits to customers and consumers."More

India's performance management problem
Gallup Management Journal
When evaluating their company's performance management system, managers and executives must understand this: Any system will fail if employees doubt its credibility. This is particularly true in India. Studies such as those of well-known psychologist Geert Hofstede, Ph.D., suggest that Indian employees need to establish an emotional connection with their superiors or peers at work. Workers respect a company's need for processes and procedures, but that respect is influenced by the personal trust among the members of a work group.More