ISPI Performance Digest
Dec. 14, 2010

Lean health: How US cancer center saved time, money?
Six Sigma & Process Excellence
Moffit Cancer Center's outpatient Infusion Center in Tampa, Fla., has over 40,000 chemotherapy patient visits per year. For several years, the Infusion Center was experiencing many problems, the primary one being a steady decline in patient satisfaction especially with regards to wait times. With the steady increase in volumes across Moffitt, the outpatient clinic physicians and nurses were becoming increasingly frustrated with the difficulty of getting their patients into the Infusion Center in a timely manner. The Infusion Center and Pharmacy staff were also experiencing unbalanced workloads and starting to have safety concerns, especially during their daily 4-hour period of peak volumes. Since the majority of Moffitt's patients go through the Infusion Center, senior leadership prioritized this area as one for Process Excellence (PEx) to partner with and help facilitate improvements.More

Working from home raises productivity, once crumbs are cleared from keyboards
The Vancouver Sun
Your boss won't let you work at home, right? Even though you're anything but an idle scofflaw, even though some of your co-workers are plugged in from their dens out in the 'burbs and the sky hasn't yet fallen. What you need to know is that the boss is reluctant to wholeheartedly embrace the telecommuting trend because of long-entrenched fears that when employees are out of sight, their work will be out of mind. In other words, if there ain't a shepherd, the sheep will fleece the joint. More

Last chance to register: HPT's role in business continuity
Business Continuity in both the private and public sectors focuses on programmatic issues involved with identifying the core objectives of organizations and designing the capabilities to meet those objectives before, during, and after a disruptive event. Disruptive events include natural disasters (floods, storms, and fire) and terrorists acts, The effect of these events will differ depending upon the critical functions of the organization. More

CEOs misunderstand employee engagement
The vast majority of senior executives admit that employee disengagement is one of the biggest threats facing their business. But despite this, issues round morale and motivation are rarely discussed at board level and most companies simply choose to ignore the problems caused by disengaged staff. According to a new report from the Economist Intelligence Unit, more than eight out of 10 top executives in companies across Europe and the Middle East view disengagement as one of the three biggest threats to their business. More

Lessons from the storm: maximizing organizational performance
On Nov. 25, the London Business School Human Capital Network and Molten Group hosted the fourth event of its Organizational Development Speaker Series, Lessons from the Storm: Maximizing Organizational Performance in the Post-Crisis Environment with Julian Birkinshaw, Professor of Strategic and International Management at London Business School, and Clair Carpenter, the Group Organizational Development Director at BUPA.More

Creative screening
Human Resource Executive
Some recruiters and hiring managers use unusual techniques in an attempt to get beneath the polished surface of job candidates. Seeking input from receptionists, adding uncommon assessments and observing the way candidates interact with each other are just some of the ways HR professionals look for cultural fit. When prospective employees are engaged in the recruitment process, they're making every effort to put their best foot forward — at least overtly. But sometimes candidates leave subtle cues, whether they know it or not, about what they're really like. And sometimes HR professionals and hiring managers can nudge them in that direction by creatively digging below the surface to uncover those telling signs.More

Managing in the new world of Generation Y
The way we have managed our organizations until now is finished. Generation Y, today's youngest and newest employees, arrive on the job with expectations unlike anything we've seen before. For instance, they emerge in a world where technologies like Facebook and Twitter have made gratification quicker than instant. Barely a decade ago most of us would have been happy to receive a response to a letter in less than a week. Now even a moment feels like a long time.More

How great business leaders leave their mark
Inc. Magazine
Big personalities are often at the core of what makes a business special. Would Virgin be Virgin without Richard Branson's antics? Would Amazon be the same without Jeff Bezos and his signature cackle? Would an Apple product launch be as buzz-worthy without Steve Jobs on stage sporting his signature black turtleneck? No doubt an entrepreneur's character can be an asset in building a company, but when you’re ready to sell your business, having a big personality may be a liability — that is, unless you can find a way to inject your persona into your business when you're ready to leave. More

Technology boosts productivity
The Gleaner
Have you ever heard the phrases "employees spend too much time on the Internet" or "social networking lessens the productivity of the workplace?" Several studies now reveal that technology and the use of information technology, in particular, can lead to an improvement in workforce productivity. The past decades have seen many changes in the world of information technology and a corresponding increase in productivity as a result.More

E-learning: A cost saving method of training
As the trend of online training is picking up most of organizations within India are serious to adopt E-learning as one of the most contemporary and cost saving method of training. Guruprasad Deshpande, head of global sales and marketing, Enterprise Business, IIHT talks to Divya Girish of CIOL about the company's E-learning sector, its growth and adoption into the Indian market.More