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National Association of the Remodeling Industry
Is your frontline staff sabotaging your business … without even knowing it? In this week’s NARI blog post, Nancy Friedman (a.k.a. The Telephone Doctor), discusses the five top customer service sabotage practices and describes how to neutralize their effects.
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National Association of the Remodeling Industry
Join us this Thursday, Nov. 19 for “Setting up an Internal Training Program,” presented by Bill Robinson. On Tuesday, Nov. 24, Tim Barry will present the webinar “Sales Training.” Each webinar will take place from 12 to 1 p.m. Central time and is complimentary but registration is required.
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National Association of the Remodeling Industry
NARI has signed on as a gold supporting organization for the 3rd annual Design & Construction Week, featuring the International Builders' Show (IBS) and the Kitchen and Bath Industry Show (KBIS). As part of our participation, NARI members have the opportunity to attend IBS/KBIS, Jan. 19-21, 2016, in Las Vegas at a special discount. NARI will also have an exhibit booth at the show.
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National Association of the Remodeling Industry
Monday, Nov. 23 is the final day to enter the National CotY Awards at the standard rate. Late entry fees go into effect beginning Nov. 24. Select “Submit Direct to National” when entering.
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National Association of the Remodeling Industry
Do you know a member or chapter that has made an impact in the remodeling community? The NARI Achievement Awards recognize outstanding accomplishments for leadership, professionalism, education, and service in our industry. Deadline is Dec. 18.
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FRANMAR’s BLUE BEAR® Paint & Urethane Stripper is a customer favorite when it comes to DIY projects. Made from soybeans, this gelled remover is amazing at removing multiple layers coatings on wood, metal, and concrete surfaces. This award winning product is low odor, safe to use and Made In America.
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National Association of the Remodeling Industry
On Oct. 23-24, representatives from the NYC/LI Chapter of NARI met with a group of 12 remodeling companies from Japan. Home renovation is still a relatively new movement in Japan, and the Japanese remodelers were eager to tour actual sites in several phases of renovation and learn from NARI professionals.
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GuildQuality
Nearly 2,000 homebuilders, remodelers and contractors rely on GuildQuality to measure and improve their levels of customer satisfaction. As a NARI member, you can take advantage of surveying up to 50 of your past customers at no cost.
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JLC LIVE Northwest
There are just a few weeks left until the start of JLC LIVE 2015, Dec. 2-4 at the Oregon Convention Center in Portland, Ore. Through a special arrangement with show organizers, all NARI members are eligible for complimentary exhibit hall admission by entering the code NARI when registering.
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WhisperFit® EZ is the perfect solution for any remodeler looking to quickly and easily replace an existing vent fan from below the ceiling. This affordable low-profile workhorse delivers quiet, energy-efficient and effective exhaust ventilation for the many bathrooms in your portfolio. Best of all, it fits wherever you need it.
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Remodeling Magazine
For the 14th consecutive quarter the remodeling market is seeing positive year-over-year growth, according to the latest Residential Remodeling Index released by Hanley Wood company Metrostudy. It was during Q3 2015 that the RRI reached 102.1, a 1.3 percent increase from the previous quarter and a 5.8 percent year-over-year increase. This 5.8 percent increase represents the strongest annual gain since Q4 2013. The RRI also remained over the 100 mark, which it passed in Q2 2015, indicating that the nation's remodeling activity has fully recovered since it bottomed out in late 2011.
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By Catherine Iste
Across industries — from design firms to doctor's offices, accounting teams to nonprofits — there is a tipping point small organizations reach where something has to change. The company starts to outgrow its original framework and requires something new to operate. It is critical for leaders to recognize these signs to get ahead of the curve or else operational issues will take on an increasingly large and draining role in their work.
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Genesis Credit is the leading provider of second-look financing for credit challenged customers. Genesis Credit offers credit financing programs with simple terms, competitive rates, and excellent customer service; designed to provide non-prime credit customers with financing opportunities competitive with prime credit promotions. For more information visit www.genesis-fs.com.
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By Randall Craig
There is an eerie parallel between marketing automation today and desktop publishing in the mid-to-late 1980s. Back then, the newfound ability to choose between so many fonts/sizes/styles gave the writer incredible power when it came to formatting and layout. Some of what was produced was brilliant, but most was a disaster. Today, marketers have been given similar superpowers. Some superpowers are being used brilliantly, and some ... not so much.
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Pro Remodeler
The rating and review site Angie’s List released a survey a few years ago showing that home improvement contractors still prefer to do business the old-fashioned way: Paying by check. And up until now, homeowners were fine with that. Anticipating the size of the transaction, they typically save beforehand so that they are able to afford the project.
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By Michael J. Berens
The use of drones — or unmanned aerial vehicles — is increasing on large construction projects. Cheaper, less risky and more flexible than helicopters or other types of surveillance, drones currently can perform a variety of routine and specialized tasks. They can survey and map sites, monitor and document a project's progress, track the location and use of materials and equipment, and check that crews are adhering to work and safety standards. But this is only the beginning.
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