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National Association of the Remodeling Industry
 NARI and the National Remodeling Foundation are working together to solicit donation to support Hurricane Harvey recovery efforts in the Texas Gulf Coast. All donations will go to Rebuilding Together who has an extensive network to support those in need. Make a donation, learn more, and support recovery in the Texas Gulf Coast.
| NARI Touchpoints: Remodelers are Satisfied and Enthusiastic
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NARI
 Our final Touchpoint in this series of survey questions shows an overwhelming 83% of remodelers are satisfied and enthusiastic about the future of their businesses and would choose to do it all over again! This enthusiasm spilled over with a 2/3 response rate of comments and advice which we must be shared:
"This is an industry with low barriers to entry so many people think it's easy, when in reality, remodeling is very challenging. There is a constant need to find the right balance between satisfying customers and letting them take advantage of you. You have to know what you are doing both on the business side and the technical/hands-on side. Every project comes with unexpected challenges and you have to plan ahead for how you will cope with that, from a time and cost perspective."
In the past 4 weeks, we have explored the mental and financial success of remodelers. We have seen a small group, about 15% of responses at each end of the scale. For every remodeler at the top of their game, we found another on the opposite side of success. Most of us fell somewhere in the middle, working hard for demanding customers, hoping to make better profits:
"If you go into business for yourself, you can no longer think like a carpenter/plumber/electrician; you have to think like a business owner! You have to learn how to operate a business that is way different than being a good technician! Don't subsidize your client's life style by not charging enough for all you provide, and for what it takes to run your business. Don't give your time away for no compensation! That includes paying yourself to all the paper work and book keeping and SO much more for your company. Learn how to count the costs of overhead and to make a good margin of profit for what you do."
And we had some good advice about now to improve your game:
"Charge way more!"
"Be prepared to bust your butt and make little money doing it with increasingly demanding customers"
"Plan, be persistent, be patient. Make a list. Take something off your plate every day. Failing to plan is planning to fail."
"Focus! Find a niche and get good at it. It will make your work more efficient, and you will naturally become the best at it. It will be easier to hire help, because if you do the same type of work over and over, it will be easier to train. You can hire a salesperson to sell for you if you focus and know your pricing. If you do it all, it is virtually impossible to develop a pricing structure."
Remodeling is a customer service business. Some insights into our customers:
"Get ready for Adult Baby Sitting 101..."
"Client-side skills are just as important as managing workers and doing good work."
There is help available!
"Join a peer group like NARI or Remodelers Advantage or similar to help you with outside perspective on your company."
"Seek professional help. Have enough money to invest in good counseling. Find a mentor and good business coach. Surround yourself with people that have been successful and learn from their mistakes."
NARI Touchpoints are designed to connect NARI's leadership with our members. The answers to this first series of questions shows us that remodelers are doing OK, but could be doing better, and NARI has a vital role in helping advance the professionalism of our industry.
Next week, our next series of Touchpoints will take a more serious turn and investigate remodelers’ concerns about TAX REFORM. These questions will aid our Government Affairs Committee in formulating its policies and position on this subject that touches each of our purses. Look forward to sharing your concerns and better understanding how Washington will affect remodelers, our workers and our customers’ taxes.
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NARI
The 2018 CotY National Awards program is open for entries for projects completed between December 1, 2015, and November 30, 2017. All NARI remodelers are invited to participate in this annual competition. Standard pricing of $195 per entry is available through November 27th. The final deadline to submit an entry is December 5, 2017.
READ MORE
National Association of the Remodeling Industry
 The 2018 NARI Achievement Awards recognize outstanding achievements by an individual, company, or NARI chapter that has worked to promote or enhance professional remodeling. These honors are bestowed annually across 11 categories celebrating leadership, professionalism, and dedication to the remodeling industry. The deadline to submit a nomination is December 18, 2017. Click here for all the details.
Kitchen & Bath Industry Show
The Kitchen & Bath Industry Show (KBIS) is North America’s premier annual event dedicated to the kitchen and bath industry, and NARI HQ will be exhibiting in Booth S5068. Register today with discount code ORLANDO to receive your FREE exhibit hall pass!
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Even if you haven't made a mistake, defending a lawsuit can be costly for your business.
Our licensed insurance agents can help you choose the right coverage.
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National Association of the Remodeling Industry
DCW features the co-location of the NKBA's Kitchen & Bath Industry Show ® (KBIS) and the NAHB International Builders' Show ® (IBS). In 2018, this synchronization of tradeshows and markets occurs in Orlando, Florida, again January 9-11. The fifth annual DCW will bring together 80,000+ design and construction professionals in the largest annual gathering of the residential design and construction industry. NARI members receive special discounts to explore the exhibit floors of both shows—a combined total of 2,100+ exhibits! Register for your DCW expo pass today.
HIVE
HIVE is the marquee event in the nation that touches every aspect of housing. Join the best and brightest construction and design professionals, academics, and thought leaders from an array of industries passionate about design, business strategies, and innovation to stimulate new ideas and shape the future of how people live, work and play in Los Angeles, CA, December 6-7, 2017. Register today with code NARI to receive a discounted rate!
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NARI
Be a part of the only regional trade event for builders, remodelers, contractors and their crews, and other light construction pros! JLC LIVE Northwest will be November 29 – December 1, 2017, in Portland, Oregon. NARI is a proud show partner of JLC LIVE Northwest and will be exhibiting in Booth 305. Register with promo code NARI for a FREE expo pass!
Rieva Lesonsky
 Women and men in industries as diverse as advertising and government are speaking out to tell their stories of being harassed on the job. What can you do to prevent harassment from happening at your workplace? Read the article here.
NARI
Long live diligence. It’s not found everywhere or in everyone, but in those who pay attention to detail and take pride in their finished work. And it’s found in Ram® trucks. Now during Ram® Fall Commercial Truck Season, NARI Members receive an extra cash allowance on top of most national and local incentives. Plus, we’re extending this offer to NARI Employees and same household Family Members. Diligence can be passed on, and now so can these savings. See your local dealer or WWW.NARI.org/FCA for more information.
| Save up to 34% on UPS Shipping Services
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NARI
 As a member of NARI, you receive special members-only pricing on UPS shipping services. UPS delivers overnight to more zip codes by 8am than FedEx and has dedicated account reps to help with all your shipping needs including routing, scheduling and more! CLICK HERE to learn more.
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Contractor Connection is the nation’s largest managed repair and remodeling network, comprising 5,000 growth-minded contractors serving large membership associations who partner with us to provide their members access to our network. Our contractors are held accountable not only through our stringent credentialing process but also through ongoing performance management.
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National Association of the Remodeling Industry
NARI’s partnership with The Home Depot can help your members reduce expenses, and keep job costs competitive. Your members can take advantage of the following benefits:
- Earn up to 2 percent cash back on every purchase semi-annually*
- Next-day delivery
- Procurement options with real-time pricing & availability
- Dedicated account support and concierge service
- Consolidated purchase tracking & reporting
This year, The Home Depot is helping NARI members earn even more. We’re serving your members at the local level by joining all NARI chapters. Learn more.
For assistance enrolling call 866-333-3551 or watch this short video.
*After meeting a $12,500 semi-annual purchase minimum, the rebate is paid from the first dollar.
National Association of the Remodeling Industry
Manage your jobs on the GO
November 28, 2017 Noon CT:
Brought to you by BuilderTrend
All remodeling companies are looking to utilize their mobile devices to better manage their jobs when in the field. This webinar will take a look at the current devices, software and apps that are available to construction companies today. More specifically, we will discuss how correctly utilizing these available apps can save a construction company up to 9 hours per week and exceed the expectations of the information-hungry buyer of 2017.
Click here to register
*These webinars are free but require registration.
National Association of the Remodeling Industry
Starts: January 8, 2018
The Universal Design Certified Professional (UDCP) Program addresses the concepts of Universal Design: client’s needs assessment, design applications, construction techniques, electrical systems and plumbing systems.
The UDCP develops universal design and construction competencies in the professional conducting residential remodeling projects. The UDCP course serves as a prep course for UDCP Certification.
WHERE: Room S310C Orange County Convention Center
WHEN: Monday, January 8, 2018 from 8:00 AM to 5:00PM
LENGTH: This is an 8 Hour class.
The exam associated with this class will be held on January 9, 2018, 8:00 to 12:00, room S310C
The first 4 people to enroll and attend the class and certification exam will receive a VTFI 3 day pass.
Click here for more information and to enroll
Starts: January 22, 2018
Are you a full service remodeler?
Do you support the remodeling industry as a trade contractor or supplier?
Are you looking for a way to set yourself apart from the competition?
If so, then NARI’s CR, CRS, or CRA designation may be for you.
The CR Study Group will fine tune your competencies in all areas essential to success as residential remodeling professional. The CR Study Group is a facilitated program that will build your knowledge in all areas of residential remodeling and serves as preparation for the Certified Remodeler (CR) exam. It also supports the preparation for the Certified Remodeler Specialist (CRS) and Certified Remodeler Associate (CRA).
WHERE: Virtual, teleconference
WHEN: Starts Monday, August 28, 5-7 pm Central
LENGTH: Twelve consecutive weeks every Monday for two hours
This Study Group will prepare you for the May 2018 CR, CRS, or CRA exam.
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Fast, flexible disaster response
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SILGRANIT® II Sink Collections
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Inspired by artists, proven by scientists and fueled by decades of German engineering, SILGRANIT® II is in a class by itself. With eight universal colors, our durable stone innovation resists scratches, stains and fading... like no other. And being the standard in granite sinks, also sets the standard in confidence. Gain peace-of-mind and choose the brand that transcends hype.
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Pro Trade Craft
How to reduce ice dams, improve thermal performance, and boost durability of homes with vented attics.
I have been doing energy audits for about six years now. I enjoy studying the building science and putting it into use to solve problems for customers. The only problem is that the work is typically in the attic or basement, which are two miserable and challenging places to work.
A drawing of a roof/wall ventilation scheme is easy to understand and looks easy to install. On paper, it is.
In practice, it is anything but easy. Lying on rips of plywood across ceiling joists and reaching deep into bird’s mouth cavities fishing around for fibrous insulation—usually pushing against your face, arms, and shoulders, is no picnic. It is often hot and always dusty.
Pro Remodeler
As one of the last steps to prepare for our impending relocation, I needed to post “Emergency No Parking” signs in front of our row house in downtown Washington, D.C. The permits reserve parking for the moving van for two weekdays between the hours of 7 A.M. and 5 P.M. That time period overlaps at both ends with rush hour on 16th St., which is a five-lane avenue with heavy commuter traffic.
The signs, which have to be posted at least 72 hours ahead of time, not only warn local residents that there will be fewer available parking spots during non-rush hours, they also alert commuters that there will soon be one hellacious bottleneck in their daily trek to and from work.
Remodeling
Act like pros, know your roles, and be ready to change when needed.
Being an owner is hard. You are where the buck stops. You’re the one who must solve the problem no one else could handle.
Because of this, many companies have more than one principal. Sometimes it is a pair of good friends. It could be two spouses working together.
The challenge is that everybody changes over time and partners rarely change at the same time.
Remodeling
For first-time business owners, building a sales staff can be a challenge.
In this video, Remodeler's Advantage takes a look at the "when to" and "how to" when it comes to building a sales force.
Here are some things to look out for when hiring salespeople.
Pro Remodeler
As I look at some of the most successful people in the remodeling industry today, as well as some of the least, I see many factors that separate these extremes. One thing I’ve noticed is that the least successful often have more misconceptions about the remodeling business. They have passion and conviction for ideas that are just not correct. The following are some of the misconceptions I see embraced by less successful remodelers. As you reflect on these, try to see what your beliefs are and how you might measure up.
1. Bigger is better.
A bigger company is not necessarily more profitable, better with clients, or able to retain employees. There are many remodeling companies that are half the size of others in their community, yet are making twice as much money with less stress. I believe in growth, but you need to define healthy growth for your business, not just getting bigger.
Qualified Remodeler
Scott Mosby first recognized a labor shortage in 2006, as spending for residential remodeling and repair climbed toward its peak of nearly $285 billion before the Great Recession. About 2 million workers left residential construction in wake of the downturn, which has restrained the ability to grow his business with the industry expected to top $300 billion in spending for 2016.
“Our company is limited by our people,” says Mosby, president of Mosby Building Arts, a full-service remodeler in St. Louis, Missouri. “If there’s a shrinking labor pool, then that becomes a much higher priority for us as a company.”
Pro Remodeler
The project planners at Meadowlark Design + Build combine sales and design functions, so it’s their job to explain the design/build process to homeowners. Much of the time, the potential clients don’t know anything about remodeling, and that used to result in questions about material choices, construction costs, and schedule long before a scope of work had been established.
Things are a lot clearer now that our project planners use a visual aid called the “Design & Construction Funnel” (below). It’s shaped like a funnel because that’s a good graphic way to show clients how the process progresses from the general to the specific. They can see that as they move down the funnel, decisions get more detailed. That gives them a visual picture of all the work that has to go into the planning process before construction can begin.
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7701 Las Colinas Ridge, Ste. 800, Irving, TX 75063
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