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How HR can bring customer experience techniques to benefits
Forbes
The focus on customer experience has been gaining popularity in recent years. The term CX refers to the experience a person has with a brand or company at every touch point along the buyer’s journey. A touch point is considered to be any interaction a company has when dealing with a brand. It can be pre-sale (e.g., social media or an ad), purchasing (e.g., salesperson or packaging) or post-sale (e.g., customer service or billing).
At its core, you can think of CX as what someone feels about your brand when they are interacting with it. An outstanding CX makes everything easy and enjoyable.
To look at benefits through the same lens, think about the experience your employee has while they use their company-sponsored benefits.
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Stop wasting time on manual Audit Reports and User Access Reviews!
Now you can automatically Identify and Remediate un-authorized user access.
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How to train new employees: 5 steps for planning
HR Technologist
A robust employee training plan for your new employees can prove game-changing for overall employee performance as well as organizational productivity. To learn how to train new employees in 2020, explore our 5M model for success: Mitigate, Mobilize, Maintain, Monitor, and Measure.
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How to keep employees productive during the coronavirus outbreak
Business 2 Community
With the coronavirus spreading in more than 78 countries, the Centers for Disease Control and Prevention has said that the public should prepare for a possible coronavirus pandemic in the U.S. Companies are encouraged to explore letting their employees work remotely and to limit in-person interactions, replacing them with video and telephone conferences. Tech giants have already started implementing such arrangements, with Amazon, Facebook, and Google telling their staff based in select U.S. offices to work from home.
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DocOrigin is an enterprise forms software solution providing rapid migration from any legacy system. Documents and forms come to life providing dynamic, real time, relevant messaging for products or services. Relevant communications without making any changes to your Oracle software or database!
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How to boost business results by hiring smarter
Oracle HCM Blog
Organizations are under unrelenting pressure to reduce costs. Research from consulting firm Aberdeen found that roughly three in four companies (74%) face calls to reduce operating costs.
Because labor is often the biggest single cost category, reductions in workforce are often a key target. The report found that, among companies trying to reduce operating costs, 47% are focused on reducing labor costs. However, they might not be looking at the whole picture.
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Mark Cuban: How to avoid layoffs and other advice for small business owners during the COVID-19 pandemic
CNBC
Recently, billionaire entrepreneur Mark Cuban took to LinkedIn to answer questions from small business owners about what to do during the escalating coronavirus outbreak.
Cuban, who has been vocal about the importance of supporting small businesses during this time, prioritized questions about how to avoid layoffs and hourly reductions. His post had over 6,000 comments by Monday, with many of his followers popping in with their own advice.
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US: Considering human capital management in proxy disclosures
Global Compliance News
Companies should give thoughtful consideration to their disclosure of human capital management, or HCM, topics as more companies trend toward increased disclosure of environmental, social and governance matters in their annual proxy statements and other public disclosures.
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Overcoming the challenges of motivating a younger generation
Human Resource Executive Online
Understanding a younger generation in the workforce has always presented challenges for HR professionals and managers, but motivating millennials is turning out to be one of the biggest challenges in business.
Millennials have often been stereotyped as the members of the workforce who shy away from climbing the corporate ladder. This behavior can confuse traditional business leaders, whose first inclination may be to associate this with lack of ambition.
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The relationship between employee motivation, engagement and revenue
Forbes
While the statistics surrounding the importance of both customer and employee experience seem to be everywhere these days, there is a lot less documentation on how to best implement and achieve great experiences for both. In my experience, the best approach is to always look at customer experience and employee experience as part of a single continuum. Put more simply: Happy employees create happy customers. I call this combination of CX and EX brand experience.
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How training makes the journey to success tenable
Oracle HCM Blog
Remember the days when drivers relied on paper maps to get them from point A to point B? And when the map reading proved futile, drivers pulled into the nearest service station, only to be told, “You can’t get there from here.”
When implementing an enterprise application in the cloud, developing an end user education strategy will ensure that you can get there from here.
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Promoted by
OpenSesame
| Leveraging the combination of a powerful, integrated learning management system from Oracle and elearning courses from OpenSesame, Overhead Door has increased utilization by hundreds of percent as compared to before. They are able to serve a 4,000 person workforce, including 2,500 who don't sit at a computer or a desk, with a lean learning and development team. |
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Promoted by
Canon Information & Imaging Solutions
| Automating the Travel & Expense process has been called a “game changer” by our client, Hitachi Consulting. In place of tedious and error-prone manual expense submissions, the company implemented an automated solution that saves time for the traveling employees and improves financial reporting for the company. Read the story of how the project was implemented, and how the organization managed user adoption challenges. |
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PeopleSoft Monthly HR Update for February 2020
Oracle
Here is the PeopleSoft Monthly HR Update for February 2020, featuring upcoming webinars and conferences, RV's Strategy Spotlight, Customer Corner, Focus Group Updates and more!
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Oracle's commitment to our customers during the COVID-19 crisis
Oracle HCM Blog
While everyone across the world continues to navigate the uncertainty of COVID-19, Oracle is committed to supporting your business throughout the course of this pandemic and to provide continuity of service at all times.
We realize that in this time of crisis, it is critical that we make it possible for you to continue your operations and help you respond to the unique demands that you may be facing.
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Live keynote webcast cancelled
Oracle
We have decided to cancel the live keynote webcast of Oracle Modern Business Experience scheduled for Tuesday, March 24 from 8–9:30 a.m. PT to protect the health and safety of our production team and speakers, in light of new federal guidelines limiting meetings to 10 people or fewer.
We will provide future updates on the conference website and we look forward to hosting you at Modern Business Experience in Las Vegas Sept. 21–24, 2020.
Sincerely,
MBX Registration Team
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