WERCWatch
Jul. 6, 2015

1. Developing employees who think for themselves
Harvard Business Review
When we talk to managers about what their workers are lacking, we hear a common refrain: "We need employees who can think, not just follow orders." The complaint is usually followed by an observation about how the world is changing too quickly to predict customers' demands, or that competitors are at their throats. The only way to thrive, or even survive, these managers conclude, is to find workers who can co-create value with customers and constantly improve operations.More

2. Finding metrics that mean something in the warehouse
By Ken Ackerman
"You cannot manage what you cannot measure," as the old saying goes. Yet many warehouses have either no metrics at all or have measurements no one really uses. The second situation is even worse than the first, because it signifies a failed attempt by management to create a meaningful measurement system. Without metrics, there is no way to track continuous improvement. Without metrics, emerging problems often are not exposed until they become serious problems.More

3. 6 tricks to survive a bad day in the office
Brie Ragland
We all have rough days on the job from time to time. Let's imagine there's a scale from 0-10 — zero being the calmest, most productive employee you can be, and 10 being a haphazard mess full of anger and stress who is barely able to complete a task — and you feel yourself running at a strong 7.5 today. To say you've had a bad day would be an understatement. However, it is time to put a plan into place to stop this destruction train in its path or, needless to say, bad things are going to happen.More

4. Protect employees from the heat: It's the law
Material Handling & Logistics
In recent years the Occupational Safety and Health Administration has stepped up its scrutiny of heat-related illnesses suffered by employees. Some state agencies have done the same — with a special focus on warehouse operations. Some unhappy examples of the heat illness issue in warehousing have been widely disseminated by the media.More

5. Setting the precedent on forklift safety
Material Handling & Logistics
Forklift operators have a lot to contend with but safety should still be a top priority. There are production factors such as speed or stress, as well as possible lack of proper tools, attachments and/or accessories. And from time to time, an improper assignment of forklifts and operators can cause confusion. According to the National Safety Council, the average direct cost to a company is $38,000 with $150,000 in indirect costs related to a single forklift incident.More

6. 6 tips for having those tough talks
American Express OPEN Forum
Have you ever been rudely interrupted during a meeting? How about having to deal with a business partner who just can't keep up their end of the bargain — ever? During these uncomfortable situations, you may have avoided confronting the other person because you weren't sure what to say and didn't know how the conflict would affect your relationship.More

7. 5 secrets to mastering conflict
Inc.
Conflict typically boils down to crucial conversations — moments when the stakes are high, emotions run strong and opinions differ. And you cannot master crucial conversations without a high degree of emotional intelligence. With a mastery of conflict being so critical to your success, it's no wonder that, among the million-plus people whom TalentSmart has tested, more than 90 percent of top performers have high EQs.More